Digital Product Manager | Citi US | New York City, New York, United States
• I am a Lead Digital Product Manager at Citibank N.A., with over 15+ yrs of experience. I have developed multiple Digital customer servicing solutions across Disputes, Fraud Lending Partnering with payment providers such as Apple, Google, PayPal, Amazon etc.
• Have handled many solutions on account opening, registration and first party fraud.
• Expertise in banking domain (OPEN Banking API services, PEGA systems, SWIFT, Cash Management & Core banking Payment Systems, Actimize SAM-AML solution). Good exposure to Datawarehouse, ERP and Healthcare domain.
• Delivered Industry leading finance solutions across cross-functional Global teams as Product Manager, Business Analyst, Technical Lead, and Quality Controller.
• Championed zero defect deployments of regulatory and association (Mastercard, Visa) features.
• Sound exposure to CFPB federal audits and Reg Z, Reg E, first party fraud solutions.
• Efficiently handled Annual Bank USA CFPB & Singapore MAS audits and BCP activities.
• Aware of regulatory requirements for various central bank payments namely US CFPB/MAS/HKMA/PBOC/IN RTGS/CHATS/FEDWIRE.
• Masters Degree holder, ITIL certified professional. Trained on Financial Risk Management (FRM)