Head of Customer Care – One Aftersales | Volkswagen Group Rus | Moscow, Russia
• Prolific Senior Sales Manager with 17+ years of extensive experience in automotive industry (Volkswagen, Honda, GM) and 10 years in Sales Team Leader position. Strong background in Product, Marketing, PR, Trainings, Aftersales and Customer Care.
• Self-motivated and innovative team-player, with a history of creating successful incentive and loyalty programs and routinely exceeding sales targets: increased accessories sales per car by 97% within 4 years, grew parts wholesale by 112% in 1 year, pumped Autopart from 4% to 28% in 4 years, boosted oil sales by 115% within 1 year.
• Inspiring Team leader with experience of supervising up to 9 reports, training them to achieve individual sales, enhance customer service and drive business goals.
• Constantly overachieved yearly targets (MBO) last 13 years in VW (2022 targets T2+, competences P2+)
• Managed Sales budgets up to $166 M.