Chief of Staff | Gorgias, Inc. | San Francisco, California, United States

Diana Khramina is the Chief of Staff of Gorgias, a leading e-commerce software company that provides customer service solutions to over 13,000+ brands. Gorgias raised a Series C funding in a round that boosted its valuation to $710 million. Among its investors, they have SaaStr, Sapphire Ventures, Transpose Platform, Shopify, CRV, and Alven. At Gorgias, Diana Khramina has created the strategic vision for the support industry, scaled the second product of the company, and driven revenue and cost improvements.

Before joining Gorgias, she was a Strategy Consultant at McKinsey & Company, where she advised large corporations on strategy, digital transformation, and research topics.

She has also won several awards for her academic and professional achievements, such as the “Investment prize” for the Sustainable Sustainability hackathon in Shanghai, the finalist of McKinsey Next Generation Women Leaders Award, the Emlyon Business School Excellence Scholarship.

Passionate about strategic operations and efficient business scaling, Diana extends her influence to fostering innovation. She has served as a judge at prestigious events such as the MHL Hackathon and HEC-X Entrepreneurship Program, where she evaluates and supports groundbreaking projects.

With her wealth of experience and expertise in Business Development and Operations, Diana Khramina stands as a true expert in her field.