10th Annual 2023 Sales, Marketing, Customer Success, and Operations Awards
Grand Globee Winners (alphabetically)
Automation Anywhere, Inc.
Hawke Media
IBM
Industrial Technology Research Institute (ITRI)
KnowBe4
Makers Nutrition
PowerSchool
Rosendin
VNPT VinaPhone
WatchGuard Technologies
2023 Sales, Marketing, Service, and Operations Awards Winners
Business Role Model of the Year
GOLD GLOBEE® WINNER
KnowBe4 | Clearwater, FL USA | Creating a legacy as a leader | Brittany Scott, VP of SMB Sales
SILVER GLOBEE® WINNER
LVL-Up Strategies | Arlington, VA USA | Founder and CEO of LVL-Up Strategies | Rona Jobe, Founder and CEO of LVL-Up Strategies
Metrics Driven of the Year
GOLD GLOBEE® WINNER
Talend | San Mateo, CA USA | Data-Driven Cloud Infrastructure Optimization | Sherilyn Kamga, Senior Strategic Finance Analyst
Result-Oriented of the Year
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Far surpassing $30 million in annual revenue, donating over $400,000 | Jason Provenzano, Founder & CEO
Transformation Leader of the Year
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | Enabled $400M+/year incremental revenue and 20 points support NPS improvement | Bob McDonald, Vice President, Global CRM Experience
SILVER GLOBEE® WINNER
Confluent | Mountain View, CA USA | Bult a hybrid product led and sales assisted GTM model | Ankur Goel, Head of Business Strategy & Operations
Sales Leadership of the Year
GOLD GLOBEE® WINNER
Jade Global, Inc. | San Jose, CA USA | Driven Leader brings Jade $20M to $100M in Sales Bookings | Harmeet Bhatia, Executive Vice President of Global Sales, Alliances and Marketing
SILVER GLOBEE® WINNERS
Lunas Consulting | Toronto, Ontario, Canada | Lunas founder and SaaS solutions innovator that generated 1M ARR | Robyn Orsini, Founder and CEO
Makers Nutrition | Hauppauge, NY USA | Outstanding sales retention, helping Makers surpass $30 million in revenue | Patrick Gillespie, Vice President of Sales
Sales Training or Education Professional of the Year
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Outstanding sales retention, helping Makers surpass $30 million in revenue | Patrick Gillespie, Vice President of Sales
Marketing Director of the Year
GOLD GLOBEE® WINNER
TAG, Inc. | Saint Louis, MO USA | Created a marketing program that increased Incoming leads by 800% | Candis Spraul, Marketing and Communications Director
Customer Service and Success Leadership of the Year
GOLD GLOBEE® WINNER
WatchGuard Technologies | Seattle, WA USA | Implemented improved case-routing system, reducing call wait times by 30% | Mark Allan Marra, Director of Technical Support
Customer Service and Success Executive of the Year
GOLD GLOBEE® WINNER
WatchGuard Technologies | Seattle, WA USA | Designed and implemented stronger Severity-1 support infrastructure for customers | George Grinnell, Vice President of Customer Support and Service
Customer Service and Success Engineer of the Year
GOLD GLOBEE® WINNER
Amazon Web Services | San Francisco, CA USA | Earn Trust, Think Big, Ownership, Customer Obsession, Deep dive | Navaneedha Krishnan Jagathesan, Sr. Cloud Technical Accout Manager
Operations Leadership of the Year
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | Delivering 30%YTY increase in devices deployment volumes with shorter turnaround | Jacob Novoa, Global Operation Leader for Devices@IBM
Chief Revenue Officer of the Year | Cyber Security
GOLD GLOBEE® WINNER
Proofpoint | Sunnyvale, CA USA | First SaaS-based cybersecurity company to reach +$1B in annual revenue. | Blake Sallé, Chief Revenue Officer
Sales Operations Team of the Year
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | Transformed the seller experience for over 26K IBM sellers globally | IBM Sales Cloud Team, GCRME and CIO
Sales Support Team of the Year
GOLD GLOBEE® WINNER
IBM | Tokyo, Japan | Improved productivity for Sales and Support teams, shortened cycle time. | Naoko Hida, Hua Cheng Meng, Xiang Shu Li, Zi Lu Pan
Achievement in North America (USA and Canada)
GOLD GLOBEE® WINNER
Rosendin | San Jose, CA USA | Raised awareness of company’s inclusiveness in male-focused construction industry. | Rob McJannet, Sam Angiulo, Haley Earhart, Christina Fisher, Laura Alloway, Samantha Peck, Michael Mozingo, Amy Garcia, Salina Brown, Crystal Menjivar, JoAnn Cruz
Customer Service Department of the Year | Business Products & Services
GOLD GLOBEE® WINNER
Deel | San Francisco, CA USA | Achieved 96% of satisfied customers, despite the rapid product growth | Deel Customer Experience Department
Customer Service Department of the Year | Cyber Security and Privacy
GOLD GLOBEE® WINNER
WatchGuard Technologies Customer Support Team | Seattle, WA, USA | Increased Customer Satisfaction Scores to Near-Perfect |
Customer Service Department of the Year | Hospitality, Travel, Recreation, and Leisure
GOLD GLOBEE® WINNER
Squaremouth | St. Petersburg, FL USA | Doubled our team and built status as trusted travel resource |
Customer Service Department of the Year | IT Software
GOLD GLOBEE® WINNER
Automation Anywhere, Inc. | San Jose, CA USA | Using Technology to Achieve Proactive Knowledge-first Customer Support |
SILVER GLOBEE® WINNERS
Adaptiva | Kirkland, WA USA | 50 consecutive months of 100% customer satisfaction | Tom Gibson, Andy McDonald, Siva Ginjupalli, David Sowder, Chaz Spahn, Chad Kunz, Al Mote, Brady Fourniea, Gary Walker, Tony Jones, Pravesh Kanna, Prem Krishnadoss, Lewis Smith
Creative Force | Naxxar, Malta | A globally distributed team, available 24X5 responds within the hour | Alex Bon Ami, Carl Turner, Cil Tabbi, Doug Mason, Gabriela Chavez, Jeremy Pintus, Josephine Borromeo, Karen Jakobsen, Marco Gallardo, Sean Judd
iSpring Solutions | Alexandria, VA USA | Proactive tech support with a human touch | The iSpring Customer Support team currently comprises 32 employees. Arina – Customer Support Team Lead, 1st Line Tech Support, Kasey – 1st Line Team Lead Annie, Catherine, Miley, Mira, Polly, Alexandra, Karina, Michael, Balvinder, Lana, Daliya, Anastasia, Caitlin, Tina, Hellen, Oscar, Eliza, Vincent, Dana, Dimitrije, Alex, Kate, Nataly, Arthur, Paul, Alan, Mary. 2nd Line Tech Support, Anna – 2nd Line Team Lead Valerie, Basil, Sergio.
PowerSchool Professional Services | Folsom, CA USA | Enhanced processes and governance, we provide best-in-class experiences with implementations. |
PowerSchool-Support | Folsom, CA USA | Achieved 96% CSAT (Customer Satisfaction Score) |
Torii | New York City, NY USA | Torii’s CX Team redefines customer relationships, education, and technology use |
Customer Service Department of the Year | Telecommunications
GOLD GLOBEE® WINNER
Radeus Labs, Inc. | Poway, CA USA | Our customers rate our support at 99% satisfaction. | Andrew Correnti, Aaron Starlin, Troy Wood
Customer Service and Success Executive Team of the Year
GOLD GLOBEE® WINNER
Inspiro | Makati City, Metro Manila, Philippines | Creating long-term value for our client partner and their customers | Inspiro’s DISH Global Operations Team – Yuji Hamamoto, Rommel Regino, JP Meris, Mark Upmeyer, Vince Fortuna, Roni Cruz, Dore Pasion, Alejandra Medina
Achievement in Public Sector Customer Service and Success
GOLD GLOBEE® WINNER
PowerSchool – Customer Success | Folsom, CA USA | Success Team Transforms to Meet the Evolving Needs of Customers |
Achievement Worldwide
GOLD GLOBEE® WINNER
INFUSEmedia | Boca Raton, FL USA | The only dedicated Client Success team in demand generation |
Achievement in North America (USA and Canada)
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Surpassing $30 million in annual revenue, serving customers unbridled success |
Customer Service and Success Training Team of the Year
GOLD GLOBEE® WINNER
PowerSchool Professional Services Enablment Team | Folsom, CA USA | Turning learning gaps into service gains for our client-facing teams | Our Services Enablement Team (4 person group: Bryon Isaacs, Morgane McAllister, Alex Pino, Anita Wilson)
Front-line Customer Service and Success Team of the Year
GOLD GLOBEE® WINNER
INTOO | Los Angeles, CA USA | `+91% Coaching YoY, 97% Satisfaction: Unlimited Support Without Sacrificing Quality |
SILVER GLOBEE® WINNER
PowerSchool Professional Services | Folsom, CA USA | Enhanced processes and governance, we provide best-in-class experiences with implementations. |
Achievement of the Year in Contact Center
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | Achieved average response rate of 99% within SLA half time | Jose Magana, Luis Moreno Ornelas, Uriel Gallegos, Felipe de la Mora
Achievement of the Year in Customer Service
GOLD GLOBEE® WINNER
Fivetran | Oakland, CA USA | Fivetran Maintains 97% CSAT Score Through HVR Acquisition, Exponential Growth |
SILVER GLOBEE® WINNER
Dexatel | Tallinn, Estonia | Implemented 3-level customer support mechanism | 1. Diana Nersisyan – Product Owner 2. Manuk Hovhannisyan – Technical Support Team Leader 3. Harut Melkisetian – Senior Technical Support Engineer (Messaging) 4. Samig Brikhan -Technical Support Engineer 5. Gayane Avetisyan – Customer Support Representative 6. Marianna Eroyants – Senior Customer Support Specialist 7. Angela Boshgezenian – Technical Account Associate
Achievement of the Year in Marketing
GOLD GLOBEE® WINNER
Hawke Media | Santa Monica, CA USA | Hawke Media used its AI technology to Yield Great Results | Erik Huberman, Tony Delmercado, AJ Pollock
SILVER GLOBEE® WINNER
anecdotes | Tel Aviv, Israel | Establishing unique positioning, emotional connection, and reframing Compliance conversation |
Achievement of the Year in Operations
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | Made meaningful improvements across royalty and payment management numerous areas | Jonathan Bradshaw and the RPM System Alliance
Best Customer Engagement Initiative
GOLD GLOBEE® WINNER
PowerSchool-Support | Folsom, CA USA | Achieved a high level of customer satisfaction with 96% CSAT |
Best Customer Feedback Strategy
GOLD GLOBEE® WINNER
PowerSchool-Support | Folsom, CA USA | We achieved a CSAT (Customer Satisfaction Score) of 96% |
Best Customer Satisfaction Strategy
GOLD GLOBEE® WINNER
KnowBe4 | Clearwater, FL USA | KnowBe4 has a customer service oriented culture |
SILVER GLOBEE® WINNER
PowerSchool Professional Services | Folsom, CA USA | Leveraging customer feedback to uplevel back to in-person instruction. |
Best Deployment of the Year
GOLD GLOBEE® WINNER
Extenet | Frisco, TX USA | Largest in-building cellular enhancement project in the U.S. | Extenet MGM Team
SILVER GLOBEE® WINNER
IBM | Armonk, NY USA | Drastically simplified comprehensive IT risks and regulatory compliance requirements management. | Priscila Takiguti, Ricardo Struckel, Emilio Bueno Lopez, Alex Domingues da Silva, Juan Candelario
Best Use of Customer Insight
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | Increased the search click-through rates by 30% year over year | Lena Bottos and the IBM.com Unified Search team
Best Use of Social Media in Marketing
GOLD GLOBEE® WINNER
Rosendin | San Jose, CA USA | Raise awareness of Rosendin’s inclusiveness in male-focused construction industry. | Rob McJannet, Sam Angiulo, Haley Earhart, Christina Fisher, Laura Alloway, Samantha Peck, Michael Mozingo, Amy Garcia, Salina Brown, Crystal Menjivar, JoAnn Cruz
Best Use of Technology in Customer Service
GOLD GLOBEE® WINNER
Automation Anywhere, Inc. | San Jose, CA USA | Using Technology to Achieve Proactive Knowledge-first Customer Support |
Best Use of Technology in Marketing
GOLD GLOBEE® WINNER
Industrial Technology Research Institute (ITRI) | Hsinchu County, Taiwan | Bringing Technology to Life Online |
SILVER GLOBEE® WINNER
Black Knight, Inc. | Jacksonville, FL USA | Enables mortgage lenders to deploy high-impact, turnkey marketing campaigns |
Best Use of Technology in Sales
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | The solution demonstrated its impact generating $8.5M of incremental revenue. | Junrong Zha, Caio Emmanuel Soares Rocha, Chris Chen, Chris Richgruber, Donald Keefer, Konstantin Anikeev, Liyang Song, Marissa Glidewell, Matheus Rangel de Melo, Paul McBride, Sachin Shinde, Weiwei Li
SILVER GLOBEE® WINNER
Belkins | Dover, DE USA | Digitalization of the sales processes in the conservative business domains |
Company of the Year for Customer Service
GOLD GLOBEE® WINNER
KnowBe4 | Clearwater, FL USA | KnowBe4 has a customer service oriented culture |
Company of the Year for Sales
GOLD GLOBEE® WINNER
Entrata | Lehi, UT USA | Sales team fuels over 35% increase in ARR |
Diversity and Inclusivity Initiative of the Year in Business Development
GOLD GLOBEE® WINNER
Agency Guacamole | Los Angeles, CA USA | Agency Guacamole leads DE&I in beauty industry through BLND initiative |
Innovation in Contact Center
GOLD GLOBEE® WINNER
Inspiro | Makati City, Metro Manila, Philippines | Holistic approach to transformation | Inspiro’s Digital Transformation Team
SILVER GLOBEE® WINNER
Regalix | San Mateo, CA USA | Developing an AI-Powered conversational intelligence tool for sales readiness |
Innovation in Customer Service
GOLD GLOBEE® WINNER
PowerSchool-Support | Folsom, CA USA | Launched Single-Sign-On for enhanced access to PowerSchool Community |
Innovation in Marketing
GOLD GLOBEE® WINNER
Hawke Media | Santa Monica, CA USA | Hawke Media used its AI technology to Yield Great Results | Erik Huberman, Tony Delmercado, AJ Pollock
SILVER GLOBEE® WINNER
Black Knight, Inc. | Jacksonville, FL USA | Enables mortgage lenders to deploy high-impact, turnkey marketing campaigns |
Innovation in Operations
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | Significantly reduced the manual workload requirements improving quotation turnaround time | Jamie Washington, Karen Schneider, Cathy Riccio, Urania Davis, Whitney Barker, Logan Block
Marketing Program of the Year | Outbound
GOLD GLOBEE® WINNER
Industrial Technology Research Institute (ITRI) | Chutung, Hsinchu County, Taiwan | Maximized ITRI’s reach at CES 2022 using an Online-Merge-Offline approach | June Lin, Irene Shih, Alex Chang, Larry Hsu, Renee Chan, Fay Lee, Vivian Chen, Jenny Chao
SILVER GLOBEE® WINNER
Milangaz | Istanbul, Turkey | Milangaz re-launches its corporate brand with image campaign |
Training or Coaching Program of the Year for Customer Service
GOLD GLOBEE® WINNER
PowerSchool-Support | Folsom, CA USA | 96% CSAT Through a Focus on Continued Learning |
Training or Coaching Program of the Year for Sales
GOLD GLOBEE® WINNER
Tyson Group | Dublin, OH USA | Sales Team Science™ creation and implementation to better serve clients. |
Startup of the Year | Business Services
GOLD GLOBEE® WINNER
1903 Public Relations | Fresno, CA USA 2019 | Elevating Black and Brown Founders Who Would Otherwise Be Ignored |
SILVER GLOBEE® WINNER
Sourgum Waste | Jersey City, NJ USA 2019 | we’re the best dumpster rental company that doesn’t own dumpsters |
BRONZE GLOBEE® WINNERS
Larder Marketing Group | Dartmouth, Nova Scotia, Canada 2022 | Creativity, Innovation, and Branding Agency Creating Massive Growth for Clients | Lana Larder, President
McLean Media | Novi, MI USA 2022 | Signed 10 clients in less than 5 months | Don F. McLean, Founder
Startup of the Year | Consumer Services
GOLD GLOBEE® WINNER
Sourgum Waste | Jersey City, NJ USA 2019 | we’re the best dumpster rental company that doesn’t own dumpsters |
BRONZE GLOBEE® WINNERS
Dovrmedia | Newark, NJ USA 2018 | Grow, innovate, and support brick and mortar businesses. |
Royal Commission for Jubail and Yanbu | Yanbu Industrial City, AL-Madinah AL-Munawwarah 2021 | Excellence in Customer Service |
Startup of the Year | IT Services
GOLD GLOBEE® WINNER
Plan A Technologies | Las Vegas, NV USA 2020 | Saving many organizations from horrible technology crises. |
Startup of the Year | Others
GOLD GLOBEE® WINNER
Sourgum Waste | Jersey City, NJ USA 2019 | we’re the best dumpster rental company that doesn’t own dumpsters |
Best New Product or Service for Business Development
GOLD GLOBEE® WINNER
VNPT VinaPhone | Hanoi, Vietnam | VNPT SmartCA2022 |
BRONZE GLOBEE® WINNER
VNPT VinaPhone | Hanoi, Vietnam | VNPT eContract2022 |
Best New Product or Service for Contact Center
GOLD GLOBEE® WINNER
VNPT VinaPhone | Hanoi, Vietnam | VNPT SCC2022 |
Best New Product or Service for Customer Service
GOLD GLOBEE® WINNER
SearchUnify (Grazitti Interactive) | Mountain View, CA USA | SearchUnifyMamba ’23 |
SILVER GLOBEE® WINNER
Vestel Trade Co | Manisa, Yunusemre, Türkiye | Veslink |
Best New Product or Service for Marketing
GOLD GLOBEE® WINNER
Full Circle Insights | San Mateo, CA USA | Full Circle ABM |
Business Intelligence Solution
GOLD GLOBEE® WINNER
Vestel Trade Co | Yunusemre Manisa Türkiye | White Goods Analystic |
Collaboration Solution
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | OASIS R1.0 | Carol Ann Carter, Govert Koetsier, Subhashini Sengupta, Jesper Kristensen
Outsourcing Solution for Customer Service
GOLD GLOBEE® WINNER
ModSquad | Sacramento, CA USA | Customer Experience Outsourcing |
SaaS Solution for Business Development
GOLD GLOBEE® WINNER
VNPT VinaPhone | Hanoi, Vietnam | VNPT Invoice2022 |
SaaS Solution for Marketing
GOLD GLOBEE® WINNER
rankingCoach GmbH | Cologne, NRW; Germany | rankingCoach on the Wix app Market |
Sales and Marketing Solution for Outbound Marketing
GOLD GLOBEE® WINNER
Pan American Energy | Ciudad de Buenos Aires, Argentina | AXION DIESEL X10 |
Sales Enablement Solution
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | Billing and Invoicing (B&I) Application / released in April 2021 | Amit Kumar Yadav, Ana Policarpio, Anitha Rao, BoMi Kim, Chitra Sampath, Dakshitha Lenagala, Hui Bin Ng, HyeJin Noe, Jia Yu CC Fan, Kanagavalli Parthasarathy, Karthick A Rao, Lady G Dacanay, Lin DZ Zhang, Liza Labutay, Mac deLeon, Melanie Sim, Ming Yue MJ Qiu, Richard Jay Navarro, Sanchayan Paramsothy, Shijun Wang, Shuo Wang, Tharindu Kulasekara, Xiao Qi XL Zhang, Xiao Sheng Yang, Yi Han YH Kong
SILVER GLOBEE® WINNER
Pitcher | Zurich, Switzerland | Pitcher Sales Engagement Platform |
Most Valuable Business Development Professional During the Pandemic
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Surpassing $30 million in revenue, serving an unprecedented client volume | Robert Driscoll, Director of Sales and Business Development
Most Valuable Sales Professional During the Pandemic
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Exceptional service has taken Makers beyond $30 million revenue goal | Salvatore Ciaccio, Account Executive
Most Valuable Response by Operations Team During the Pandemic
GOLD GLOBEE® WINNER
SocialBook | San Francisco, CA USA | Full Happiness and Productivity Throughout The Company | Heidi Yu, CEO