You can’t provide a conversational experience using AI without demonstrating empathy during a live interaction. The key is to design AI to deliver emotional intelligence so that it can respond with the right intent, tone, timing and even language to meet customer expectations. evoAI is that example, offering self-aware, self-service technology that knows when to engage, escalate and turn friction into trust.
Harry Folloder | Chief Digital & Technology Officer at Alorica
Source: Press Release/ Blog
Alorica Wins Gold Globee® Disruptor Award for its Leading Conversational AI Platform