| Artificial Intelligence Achievement of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| DocketAI | Palo Alto, California, United States | DocketAI Boosts Sales Efficiency and Increases Win Rates | | | |
| SILVER GLOBEE® AWARDS WINNER |
| IBM | Bridgewater, New Jersey, United States | AI-Powered Customer Support Transformation: Driving Efficiency & Business Growth | | Shilpi Bhattacharyya | |
|
| Achievement in Customer Service Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| DreamHost LLC | Brea, California, United States | Achieved Near 0% Churn Rate With Personalized Support and Exceptional Service | | | |
| SILVER GLOBEE® AWARDS WINNER |
| Planet Global Technical Support | San Francisco, California, United States | Dynamic team turns economic headwinds into opportunity! | | | |
| BRONZE GLOBEE® AWARDS WINNER |
| IBM | Guadalajara, Jalisco, Mexico | Developed a real-time inventory dashboard, enhancing global inentory management efficiency | | Luis Daniel Adame | |
|
| Achievement in Problem Resolution |
| SILVER GLOBEE® AWARDS WINNER |
| Parallel Wireless Inc | Nashua, New Hampshire, United States | Transformed Compliance Framework, Reducing Issues by 50% Effectively | | Samira Kamran | |
|
| Service Leader of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| MaintainX | Toronto, Ontario, Canada | Championing Customer Success and Operational Excellence: Leading with Innovation, Dedication, and Results at MaintainX | | Sam Tariq | |
|
| AI in Customer Service Achievement of the Year |
| SILVER GLOBEE® AWARDS WINNER |
| SAP America Inc | Newtown Square, Pennsylvania, United States | Guiding retail and fashion clients in seamless S/4HANA adoption | | Kunal Bhattacharya | |
|
| Customer Education Achievement of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| iSpring Solutions | Alexandria, Virginia, United States | Delivering empowering education and integrating global trends for client success. | | iSpring’s Tech Support Team. The iSpring Customer Support team currently has a team of 40+ employees. Customer Success Team (9 people). | |
|
| Customer Service and Support Achievement of the Year |
| SILVER GLOBEE® AWARDS WINNER |
| Royal Commission For Jubail and Yanbu | Yanbu, Madina, Saudi Arabia | Excellence In Customer Service | | | |
|
| Customer Technical Support Achievement of the Year |
| SILVER GLOBEE® AWARDS WINNER |
| Anaptyx LLC | Myrtle Beach, South Carolina, United States | The creation of Anaptyx Beyond Wi-Fi™ Bulk Wi-Fi Solutions program. | | | |
|
| Customer-Focused Training, Development, and Coaching Achievement of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| Smarsh | Portland, Oregon, United States | Using Coaching to Drive Intrinsic Motivation and Higher Performance | | | |
|
| Champion of Customer Excellence |
| SILVER GLOBEE® AWARDS WINNER |
| IBM | Dalian, Liaoning, China | Built client feedback closed loop system for continuous process improvement | | Nan Nan Xiang | |
|
| Leadership in Information Technology |
| SILVER GLOBEE® AWARDS WINNER |
| Channakesava Mettu | St Augustin, Florida, United States | Transforming Enterprise Communications Leadership in Contact Center Modernization and Fintech | | Channakesava Mettu | |
|
| Leadership in Operations Management |
| GOLD GLOBEE® AWARDS WINNER |
| Multiple – Junction, PicnicHealth/AllStripes, Nova Pioneer, Instacart | Boston, Massachusetts, United States | Ops Leader for Instacart IPO ($10B), Junction Series A ($18M) | | Aditya Shah | |
|
| Leadership in Technology Innovation |
| GOLD GLOBEE® AWARDS WINNER |
| Saurabh Gupta | Santa Clara, California, United States | MarTech 2.0 powering enterprise-scale personalization and AUM growth | | Saurabh Gupta | |
| SILVER GLOBEE® AWARDS WINNER |
| Santosh Kumar Pendyala (Self) | Mckinney, Texas, United States | Transforming Patient Care through Cloud-Powered Healthcare Innovation | | Santosh Kumar Pendyala | |
|
| Metrics-Driven for Customer Excellence |
| SILVER GLOBEE® AWARDS WINNER |
| IBM | Guadalajara, Jalisco, Mexico | Leveraged technology for data analysis, improving processes and customer service | | Martha Cuevas Villalvazo and Hector Rodriguez Maldonado | |
|
| Transformation Leader for Customer Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| ECI Software Solutions | Westlake, Texas, United States | Marlene Summers: 6-Month Customer Support Transformation with Swarm Model | | Marlene Summers | |
|
| Achievement in Product Strategy |
| GOLD GLOBEE® AWARDS WINNER |
| Aptiv | Fremont, California, United States | Automotive Middleware targeting $6Billion Market while saving $50Million per year | | Ninad Ghike | |
|
| Achievement in Product Value Proposition |
| GOLD GLOBEE® AWARDS WINNER |
| Aptiv | Fremont, California, United States | Creating Multi-dimensional Value with Aptiv Edge Middleware | | Ninad Ghike | |
|
| Artificial Intelligence Professional of the Year for Customer Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| Srinivas Sandiri | Phoenix, Arizona, United States | Modernized Customer Experience with AI-driven solutions. | | Srinivas Sandiri | |
|
| Cybersecurity Professional of the Year for Customer Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| Microsoft | Cupertino, California, United States | A New AI Era in Cloud Defense for Customer Assets | | Praneeth Reddy Vatti | |
| SILVER GLOBEE® AWARDS WINNER |
| Tecnobank Tecnologia Bancaria S.a. | São Paulo, São Paulo, Brazil | Transformative governance integrating cybersecurity, privacy, and compliance for business success. | | | |
|
| Marketing Professional of the Year for Customer Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| JPMorgan Chase | Wilmington, Delaware, United States | Driving Marketing Success with Data-Driven Innovation and Customer-Centric Experiences | | Tanmaykumar Shah | |
|
| Achievement in New Business Development |
| GOLD GLOBEE® AWARDS WINNER |
| NSA Motors, LLC | Bellevue, Washington, United States | Achieved $1.5M sales and 200 cars sold in 11 months | | Mukhammed Azizullaev | |
|
| Artificial Intelligence Leader of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| Bank of America | Raleigh, North Carolina, United States | Artificial Intelligence Innovator of the Year | | Satyanarayana Murthy Polisetty | |
|
| Cloud Computing Professional of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| Celer Systems Inc | Folsom, California, United States | Cloud Computing Large-Scale Government IT Modernization | | RAMA KRISHNA PRASAD BODAPATI | |
| SILVER GLOBEE® AWARDS WINNERS |
| Santosh Kumar Pendyala | Mckinney, Texas, United States | Cloud Computing Excellence Drives Healthcare Digital Transformation Leadership | | Santosh Kumar Pendyala | |
| Bank of America | Raleigh, North Carolina, United States | Innovator of the Year in Cloud Computing & AI Automation | | Satyanarayana Murthy Polisetty | |
|
| Data Science Professional of the Year |
| SILVER GLOBEE® AWARDS WINNER |
| Petco | High Point, North Carolina, United States | Resolved 40M customers duplication & Data Issue using AI & DS | | Anant Agarwal | |
|
| Engineering Excellence Professional of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| Credit Karma | Milpitas, California, United States | Revolutionized fraud prevention, ensuring seamless security and trust for customers | | Purushottam Raj | |
| SILVER GLOBEE® AWARDS WINNER |
| Saurabh Gupta | Santa Clara, California, United States | Revolutionized MarTech ecosystem, driving personalized experiences, AUM growth, and efficiency | | Saurabh Gupta | |
|
| IT Infrastructure Leader of the Year |
| SILVER GLOBEE® AWARDS WINNER |
| Goldman Sachs | Salt Lake City, Utah, United States | CX Strategy – Enhancing Customer Experience in the Contact Center | | Channakesava Mettu | |
|
| Software Engineering Professional of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| EPAM Systems | Redmond, Washington, United States | Developed automated data access system, reducing approval time to days | | Danil Temnikov | |
| SILVER GLOBEE® AWARDS WINNERS |
| Reinsurance Group of America | Austin, Texas, United States | Transforming Insurance Tech with Cutting-Edge Quality and Automation Practices | | Raghavender Reddy Vanam | |
| Saurabh Gupta | Santa Clara, California, United States | Engineered intelligent data platform for scalable, hyper-personalized customer engagement | | Saurabh Gupta | |
| BRONZE GLOBEE® AWARDS WINNER |
| Riva Health | Cary, North Carolina, United States | Robust FDA Verification plan for AI/ML-based Medical Devices | | Pradeesh Ashokan | |
|
| Technology Innovator of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| SunPower Corporation | Richmond, California, United States | Transforming Solar Customer Experience Through AI-Enhanced Cloud Contact Center | | Phanidra Mangipudi | |
|
| Achievement in Cloud Computing and Infrastructure Modernization |
| GOLD GLOBEE® AWARDS WINNER |
| Vineela Reddy Nadagouda | San Ramon, California, United States | Built global OCI YUM infrastructure, reducing sync times by 96%. | | Vineela Reddy Nadagouda | |
|
| Achievement in Cybersecurity and Data Protection |
| GOLD GLOBEE® AWARDS WINNER |
| Multiple organizations | Cypress, Texas, United States | Senior Technology Leader in Identity and Access Management Transformation | | Tuhin Banerjee | |
|
| Achievement in Data Analytics and Insights |
| SILVER GLOBEE® AWARDS WINNER |
| IBM | Armonk, New York, United States | Driving productivity, insights and 9000 hours savings utilizing standardized dashboards | | Carol Bruce | |
|
| Achievement in Process Automation |
| SILVER GLOBEE® AWARDS WINNER |
| IBM | Naha City, Okinawa, Japan | Overcame challenges associated with process changes, while significantly increased productivity | | Kinjo Yoshie | |
|
| Achievement in Technology Cost Optimization |
| SILVER GLOBEE® AWARDS WINNER |
| IBM | Armonk, New York, United States | CIO Device Purchase Program (CDPP) | | | |
|
| Achievement in Technology Support Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| Smarsh, Customer Support | Portland, Oregon, United States | Using Digital Self-Service to Help Scale Customer Support | | | |
|
| Achievement in Technology Training and Development |
| SILVER GLOBEE® AWARDS WINNER |
| IBM | Armonk, New York, United States | Automating 45,000+ hours, transforming operations, and fostering talent innovation | | Felipe de la Mora Garcia | |
|
| Customer Service and Support Team of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| Endurance Warranty Services | Northbrook, Illinois, United States | Putting Drivers First: How Endurance Delivers Customer Excellence | | | |
| SILVER GLOBEE® AWARDS WINNER |
| Paycom | Oklahoma City, Oklahoma, United States | Paycom- Using Internal AI and 1-1 Models to Boost Satisfaction | | | |
| Suralink | Salt Lake City, Utah, United States | Consistently Delivering Exceptional Customer Support with High Satisfaction Ratings | | | |
| BRONZE GLOBEE® AWARDS WINNER |
| BlackCloak | Orlando, Florida, United States | BlackCloak Concierge Customer Success Team | | | |
|
| IT and Infrastructure Team of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| IBM | Armonk, New York, United States | Cognitive Tooling Team: Saving Thousands of Hours with Better Experiences | | | Tammy Cornell, Lincoln Alexander, Charles Campbell, Michael Garrett, Mihaela Herescu, Eduardo Kaufmann-Malaga, Mike McCawley, Nicholas Tsang, Sam Anthony, Ryan Brink, Jon Busa, Anna Chau, David Elizondo-Alvarez, Haoyang Li, Dama Reffett, Eugene Rozhdestvensky, Adriana Valido,Kai Wedekind, Marius Wollsiefer, Shikha Bajaj, Donglin Chen, Graham Daly, Jack Hutton, Shri Nandhini J.R, Pierre Ladaigue, Daniel Prudente, Raja Vaddiparti, Deepa Vyas |
| BRONZE GLOBEE® AWARDS WINNER |
| Paycom | Oklahoma City, Oklahoma, United States | Paycom Demonstrates Outstanding Service With In-House IT Support | | | |
|
| Achievement in Team Customer Service Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| DHL Express Vietnam – Customer Service Department | Ho Chi Minh City, Ho Chi Minh City, Vietnam | Making Great Customer Service Department Better | | | |
| BRONZE GLOBEE® AWARDS WINNER |
| ShiftMed | McLean, Virginia, United States | 40% Increase in Customer Satisfaction in One Year! | | | Alyssa Pizarro, Clayton Panzeri, Lara Freiberger |
|
| Achievement in Team Technical Support |
| GOLD GLOBEE® AWARDS WINNER |
| MaintainX | San Francisco, California, United States | MaintainX Technical Support | | | Sam Tariq (Sr. Enterprise Support Mgr), Nick Sankar (Support Mgr), Michael Hudson, Hiab Leakermariam, Janae Welsch<strong>Argentina Team:</strong>Lisette Balanzino, Mauro Gallo<strong>Philippines Team:</strong>Benjo Zara (Team Lead), Erika Zara, Luis Caneda, Joseph Olaes, Katrina Mae Flores, Pola Marie Canlas, Anna Salvador, Agnes Vicente. |
| BRONZE GLOBEE® AWARDS WINNER |
| Agora | Santa Clara, California, United States | Agora enhances customer support with global transparency and innovation | | | |
|
| Front-Line Customer Service Team of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| PowerSchool’s Professional Services Team | Folsom, California, United States | We deliver expert, innovative services, ensuring success and improved outcomes. | | | |
| SILVER GLOBEE® AWARDS WINNER |
| Smarsh Global Support | Portland, Oregon, United States | Mastering Ownership, Leadership, and Collaboration to Deliver Exceptional Service | | | John FroniusDana WeinerErin TheinMike PhanJorge Lola Moreira |
|
| Team Continuous Improvement and Best Practices |
| GOLD GLOBEE® AWARDS WINNER |
| Conga Corporation | Broomfield, Colorado, United States | Conga’s Newly Created Pillar-based Customer Technical Support Elevates CSX Worldwide | | | Paola Di Palma, Vice President, Tejas Shah, Senior Director,Nate Stone, Director |
|
| Team Customer Satisfaction Achievement |
| GOLD GLOBEE® AWARDS WINNER |
| Addigy | Miami, Florida, United States | Addigy 98% CSAT Beats Industry Average By More Than 20% | | | |
|
| Achievement in Sales Team Adaptability |
| SILVER GLOBEE® AWARDS WINNER |
| IBM | Dalian, Liaoning, China | Enabling organizational agility and resilience through continuous transformation and innovation | | | Regina Li, Li Bing, Li Wen Zhu, Jiang Xue Lin, Ming Han Yu, Betty Wang |
|
| Back-Office Sales Team of the Year |
| SILVER GLOBEE® AWARDS WINNER |
| IBM | Dalian, Liaoning, China | Seeking Excellence in Cash Management to Create Healthy Business Environment | | | Serena LI, Cong Shen, Jing Yao Wang, Shuo Tang, Chang Lu, DI BI |
|
| Sales Effectiveness Team of the Year |
| SILVER GLOBEE® AWARDS WINNER |
| IBM | Durham, North Carolina, United States | IBM Sales Cloud Team: uniting client, partner and employee experiences | | | Joanna Dapkevich, Vice President, IBM Salesforce Platforms and her team |
|
| Achievement in Continuous Improvement for Customer Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| Royal Commission for Riyadh City | Riyadh, Riyadh, Saudi Arabia | Customer-Centric Progress: The Diplomatic Quarter’s Journey to Excellence | | | |
| SILVER GLOBEE® AWARDS WINNER |
| Weave | Lehi, Utah, United States | Leveraging Technology to Elevate Customer Experience and Amplify Feedback | | | |
|
| Achievement in Customer Engagement |
| SILVER GLOBEE® AWARDS WINNER |
| ControlUp | San Francisco, California, United States | ControlUp: Showcasing Leadership in Customer Engagement Innovation | | | |
|
| Achievement in Customer Experience |
| GOLD GLOBEE® AWARDS WINNER |
| NinjaOne | Austin, Texas, United States | NinjaOne’s Customer Obsessed Approach Fuels Innovation | | | |
| SILVER GLOBEE® AWARDS WINNERS |
| ibex | Washington, District of Columbia, United States | ibex WaveiX: The Next Evolution in AI-Powered Digital-First Customer Experience | | | |
| Octopus Energy | London, England, United Kingdom | Octoplus achieves 78% redemption rates vs 20-25% comparable loyalty schemes | | | |
| Lenovo | Petit Lancy, Geneva, Switzerland | Lenovo: Consistently Delivering Exceptional Worldwide Customer Experience for Global Accounts | | | Javier Sepulveda, Stephan Wintzer, Morgane Delcroix, Alonso Guillen, Anna Waite, Aya Aoyama, Joe Ramey, Kaipeng Yang, Philippe Masson, Raghavendra B V, Rodrigo Cardia, Wilford Uy, Christie Campbell, Eva Costa da Silva, George W King, Karolina Underwood, Kristopher Stubbs, Lea Wissocq, Lubica Abrahamova, Rene Gronau, Terra Worrells Randall, Szerhij Martinyuk, Alzbeta Roziakova, Mariana Glomb, Rebecca Lane |
| BRONZE GLOBEE® AWARDS WINNER |
| Demandbase | San Francisco, California, United States | Demandbase Drives Impressive Support Efficiency with AI-Powered Insights | | | |
|
| Achievement in Customer Satisfaction |
| GOLD GLOBEE® AWARDS WINNER |
| TeKnowledge | Nicosia, Republic of Cyprus, Cyprus | Proactive, data-driven tech support reducing friction and maximizing satisfaction. | | | |
| SILVER GLOBEE® AWARDS WINNER |
| Lenovo – Brazil | São Paulo, São Paulo, Brazil | Trust Through Care: The Heart of Exceptional Service | | | |
|
| Achievement in Customer Service Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| RetireeFirst | Mt. Laurel, New Jersey, United States | Preserving Retiree Healthcare. Ensuring Peace of Mind. | | | David Zawrotny |
| SILVER GLOBEE® AWARDS WINNERS |
| CCI Global (Kenya) | Nairobi, Nairobi, Kenya | CCI Kenya’s BPO Leadership in Excellence and Service | | | Spirit Airlines Team: Kamanga Macharia, Paige Rutherford, David Kamau |
| FluentStream | Denver, Colorado, United States | FluentStream Achieves Unprecedented Customer Service Standards, Providing Free, Personalized Support | | | |
| Makers Nutrition | Hauppauge, New York, United States | Exceeded client expectations w/ seamless service, rapid problem-solving, and unwavering dedication. | | | |
| McKesson Compile | Irving, Texas, United States | Exceptional service delivers better & faster insights to improve customer’s success | | | |
| ModMed | Boca Raton, Texas, United States | ModMed Celebrates Decade-long Retention of 700 Customers | | | |
| PFU America, Inc. | Santa Clara, California, United States | Ricoh Scanner Service Delivering Exceptional and Comprehensive Customer Service | | | |
| StoneX Group Inc. | New York, New York, United States | StoneX Group Inc.: Excellence in Financial Services | | | |
| TeKnowledge | Nicosia, Republic of Cyprus, Cyprus | Proactive, data-driven tech support reducing friction and maximizing satisfaction. | | | |
| WORLD MINED SAC. | Lima, Lima, Peru | The MINED support team achieved a 93% customer satisfaction rate. | | | Daniel Cueva (CEO), Jorge Valentín (Operations Manager), Diandra Méndez (Head of Support), Rosangela Salguero (Support Leader), Adrián Jacinto (Support Analyst), Lorena Ruiz (Support Analyst), Diego Olaechea (Support Assistant), Lucia Sánchez (Support Assistant). |
|
| Achievement in Customer Success |
| GOLD GLOBEE® AWARDS WINNER |
| ScoreApp | Watford, Hertfordshire, United Kingdom | Going the Extra Mile – Delivering Customer Excellence for SaaS | | | |
|
| Achievement in Customer-Centric Culture |
| GOLD GLOBEE® AWARDS WINNER |
| Lenovo International Services Support Latin America Spanish | Bogotá, Bogota D.C, Colombia | Transformation into a Customer-Centric Organization through people-first culture | | | Jorge Parada, Guido Colle, Nathalia Pinto, Antonio García, Yenifer Ferrin, Julian Calderon, Daniel Enciso, Camilo Torres, Leidy Rico, Omar Rivera, Brenda Benitez, Miguel Diaz, Hafid Cure, Brian Vallejo, Fabian Pardo, Mariana Lopez, Oscar Estevez, Alonso Guilen, Carlos Bernal, Hector Gonzalez, Lucas Cabrera, Daniela Gallego, Nicolas Chaves, Alexander Amado, Andrea Curotto, Sergio Gasca, Karina Carpanzano, Silvia Vianey Arredondo, Andres Ochoa, Carla Chaves, Diego Aguilar, Ignis Echeverri, Oscar Zapata, Lourdes de Gandiaga, Jorge Luis Larranaga, Javiera Encina, Reinaldo Cabbas, Sergio Rodriguez, Matias Vilas, Fernando Di Silvestro, Cesar Eduardo Sanchez, Ricardo Tiltscher, Nataly Rosa, Diego Alperin, Mariana Glomb |
| SILVER GLOBEE® AWARDS WINNER |
| St. James’s Place | Cirencester, Gloucestershire, United Kingdom | Sector-leading customer satisfaction (84% vs sector average of 79%) | | | |
|
| Achievement in Customer Success Story |
| GOLD GLOBEE® AWARDS WINNER |
| Perficient | St. Louis, Missouri, United States | Modernizing CX for big cost savings and increased revenue growth | | | |
| SILVER GLOBEE® AWARDS WINNERS |
| CYPHER Learning | Plano, Texas, United States | NTT DATA saves 24 days annually, achieves 96% engagement | | | |
| Svitla Systems Inc. | Corte Madera, California, United States | Trauma Brace + Svitla Systems – Excellence in Client Collaboration | | | |
|
| Achievement in Innovation for Customer Experience |
| GOLD GLOBEE® AWARDS WINNER |
| Granite Telecommunications, LLC | Quincy, Massachusetts, United States | Granite360: The Ultimate All-in-One Hub for Technology Services for Businesses | | | |
|
| Best Digital Transformation Innovation for Customer Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| Algoworks Inc. | New Jersey, New Jersey, United States | Driving Customer Excellence Through Digital Transformation: The Algoworks Edge | | | |
| SILVER GLOBEE® AWARDS WINNER |
| Lenovo Technology, AP Services (India) | Customer Service Excellence using AI Tools and Techniques | | Rajeeth Rudrappa, Nitin Garg |
|
| Most Innovative Company of the Year for Customer Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| PeakMetrics | Los Angeles, California, United States | AI-driven narrative intelligence uncovering 25% more threats than traditional tools | | | Nick Loui, Bobby Lincoln |
| BRONZE GLOBEE® AWARDS WINNER |
| Alorica | Irvine, California, United States | Global leader in designing and deploying tech-enabled customer experiences CX | | | |
|
| Outstanding AI Innovation for Customer Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| rankingCoach GmbH | Köln, North Rhine-Westphalia, Germany | Optimized 800,000+ SMB websites globally, earning 20+ industry awards. | | | |
| SILVER GLOBEE® AWARDS WINNER |
| Teleperformance | Mumbai, Maharashtra, India | TP AI-Powered Automation Translation Services | | | |
|
| Product Innovation for Customer-Centric Solution |
| GOLD GLOBEE® AWARDS WINNER |
| Bank of America | Charlotte, North Carolina, United States | BofA launches Family Banking – Helping Parents Teach Kids Financial Skills | | | |
| SILVER GLOBEE® AWARDS WINNER |
| Code District | Washington DC, District of Columbia, United States | Redefining On-Demand Locker Access for Enhanced Customer Experience | | | |
|
| Achievement in International Marketing and Expansion |
| GOLD GLOBEE® AWARDS WINNER |
| Industrial Technology Research Institute (ITRI) | Hsinchu County, Hsinchu, Taiwan | Amplifying global brand awareness of both ITRI and HLF | | | |
|
| Business Philanthropy of the Year |
| GOLD GLOBEE® AWARDS WINNER |
| Granite Telecommunications, LLC | Quincy, Massachusetts, United States | Granite’s Rob Hale Donates $26.2mm After Completing Boston Marathon | | | Rob Hale, President & CEO, Granite Telecommunications |
| SILVER GLOBEE® AWARDS WINNER |
| Accela | San Ramon, California, United States | End-to-End Customer Experience Optimization: Accela’s AI-Driven Approach | | | |
|
| Training | Achievement in Training Program Development |
| GOLD GLOBEE® AWARDS WINNER |
| IBM | Armonk, New York, United States | Eliminating Skills Gap and Accelerating Growth through the Finance Bootcamp | | | Christine Jean Lopez, Irene Ray Dominguez, Michael John Sollodin, Joemerlyn Cabug-Os, Abby Miranda, Jeng Espaldon, Mimi Remigio, Tyler Abel, Karla Riebeling, Alberto Pina |
|
| Operations | Achievement in Operational Excellence |
| GOLD GLOBEE® AWARDS WINNER |
| TeKnowledge | Nicosia, Republic of Cyprus, Cyprus | Data-driven, scalable operations deliver unmatched efficiency and cost savings. | | | |
| BRONZE GLOBEE® AWARDS WINNER |
| Ziraat Bank | Istanbul, Istanbul, Türkiye | | | | Nuray Esatoğlu, Sevgi Özcan, Halil Arslan, Güler Karakaya, Sertaç Demir, Ercan Şahin, Ahmet Küğcümen, Cemil İnanç, Pınar Erdoğruca Dede, Birnur Kurdoğlu, Bilge Demirdağ |
|
| AI Chatbot Solution for Customer Support |
| GOLD GLOBEE® AWARDS WINNER |
| ServiceNow | San Jose, California, United States | Conversational AI with Generative AI, LLMs, and Agentic AI capabilities | Now Assist | Lohitaksh Yogi | |
| SILVER GLOBEE® AWARDS WINNER |
| Delta Dental Ins | Oakland, California, United States | AI reduced claims processing time from 3days to 2hours | AI-driven Risk Assessment, Claims Processing, and Customer Service Automation | | |
|
| AI Tool for Enhancing Customer Service |
| GOLD GLOBEE® AWARDS WINNER |
| Octopus Energy | London, England, United Kingdom | Higher 80 ‘Customer Happiness’ scores vs. 65 for non-AI responses | Magic Ink: Blending AI and Human Touch to transform customer service | | |
|
| Machine Learning Customer Segmentation Tool |
| GOLD GLOBEE® AWARDS WINNER |
| Walmart Inc. | Fremont, California, United States | Simultaneously increased sales ($50M), efficiency (5%), and speed (month to day) | AI-Enabled Customer Segmentation for Enhanced Experiences & Marketing ROI | | Kasi Rajeev Oduri |
|
| Customer Feedback Collection Tool |
| GOLD GLOBEE® AWARDS WINNER |
| Birdeye | Palo Alto, California, United States | Birdeye Insights AI: The Leading AI-Powered Reputation Management Tool | Birdeye | | |
| SILVER GLOBEE® AWARDS WINNER |
| Block | Seattle, Washington, United States | Transforming Customer Service Efficiency with AI-Driven CRM Integration | Transforming Customer Service Efficiency with AI-Driven CRM Integration | | |
|
| Contact Center or Customer Service Outsourcing Provider |
| GOLD GLOBEE® AWARDS WINNER |
| ROI CX Solutions | American Fork, Utah, United States | Improved customer experience, boosted retention, increased revenue, optimized support operations. | Business Process Outsourcing (BPO) | | |
|
| Contact Center Solution |
| GOLD GLOBEE® AWARDS WINNER |
| ECI Software Solutions | Westlake, Texas, United States | ECI Customer Support: Transformation through Collaborative Swarming | ECI Software Solutions Customer Service | | |
|
| Customer Service Training Platform |
| GOLD GLOBEE® AWARDS WINNER |
| Amazon Web Services | Dallas, Texas, United States | Empowering 1300+ PostgreSQL Experts Through Global Education Initiative | PostgreSQL Excellence Scaling Framework (PESF) | | Vivek Kumar Singh |
|
| Secure Access Service Edge (SASE) Solution |
| GOLD GLOBEE® AWARDS WINNER |
| Open Systems AG | Zurich, Zurich, Switzerland | Open Systems SASE Experience – 24×7 fully-managed native SASE platform | Open Systems SASE Experience | | |
|
| Innovative Automation Solution for Customer Service |
| SILVER GLOBEE® AWARDS WINNER |
| AvidXchange | Charlotte, North Carolina, United States | AvidXchange honored outstanding customers through first annual Change Maker Awards | N/A | | |
|
| SaaS or Cloud-Based Solutions |
| GOLD GLOBEE® AWARDS WINNER |
| Dstny | Zaventem, Flemish Brabant, Belgium | Transforming customer experiences with high-impact mobile-first market-leading flexible SaaS solutions. | Our transformative SaaS solutions are natively mobile first, multichannel, fully integrated and delivered by three advanced cloud-based models. | | |
|
| Robotics Process Automation for Customer Service |
| GOLD GLOBEE® AWARDS WINNER |
| Torc Robotics | Blacksburg, Virginia, United States | Real-Time Sensor Fusion for Safer Autonomous Driving | Torc Robotics Multi-Modal Perception Framework | | |
|
| Automated Testing Tool |
| SILVER GLOBEE® AWARDS WINNER |
| IBM | Singapore, Singapore, Singapore | ACV delivered 93% process efficiency and 21% cycle time improvement | Automated Checklist Validator (ACV) | | Anitha Baghavathy Rao, Chitra Sampath, Diana Lim, Sindujaa Anand Krishnan, Susan Atmaja |
|
| Automated Customer Feedback System |
| GOLD GLOBEE® AWARDS WINNER |
| Birdeye | Palo Alto, California, United States | Revolutionizing customer feedback with AI-driven automation for seamless insights. | Birdeye | | |
|
| Customer Relationship Management Solution |
| GOLD GLOBEE® AWARDS WINNER |
| Srinivasu Kavala | Brooklyn, New York, United States | Reentry Application for Alternative to Incarceration Program | Reentry Application for Alternative to Incarceration (ATI) Program | | Srinivasu Kavala |
|
| Sales Training and Development Program |
| GOLD GLOBEE® AWARDS WINNER |
| Tyson Group | Dublin, Ohio, United States Territories and Minor Outlying Islands | Driving Measurable Reults in Sales Performance Through Sales Team Science™ | Sales Team Science 360 | | |
