Winners 11th Annual 2024 Globee® Awards for Customer Excellence

“We are thrilled to recognize the remarkable achievements of this year’s winners,” said San Madan, President of Globee® Awards. “Their dedication to excellence and innovation in customer service sets a benchmark for others to follow. Each winner has demonstrated a unique ability to adapt and excel in their respective fields, ultimately enhancing customer experiences and driving success.”

Achievement in Customer Engagement Strategy:
GOLD GLOBEE® WINNER
Bank of America | Charlotte, NC, | Guided Onboarding launches value-added customer engagement from the beginning. | |
SILVER GLOBEE® WINNER
Keysight Global Services | Santa Rosa, California, United States, | Keysight Technologies’ Services Strategy Designed for Complete End-to-End Customer Engagement | |

Achievement in Customer Success Story
GOLD GLOBEE® WINNER
KAUST | Thuwal, | the significant changes were the introduction of digital ID technology | |
BRONZE GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY 11788, | Private Label Pet Supplements and Energy Drinks | |

Achievement in Innovation for Customer Experience
GOLD GLOBEE® WINNER
Verizon Connect | Alpharetta Georgia, | Empowering customers with device health technology for seamless operations. | |
SILVER GLOBEE® WINNER
Bank of America | Charlotte, NC, | Financial Health Resource Center – Innovation for the Customer Experience | |
BRONZE GLOBEE® WINNER
Concentrix | Fremont, CA, United States, | The Web3 wallet management solution offers customizable custody and governance. | |

Achievement in Most Successful Implementation
GOLD GLOBEE® WINNER
NetApp – Digital Support Experience | San Jose, California, United States, | Award-winning shift-left digital strategy and feature implementation with record-breaking results | |
BRONZE GLOBEE® WINNER
Kaust | Thuwal, | we have developed the innovative Redbox concept. | |

Achievement in Outstanding Return on Investment (ROI)
GOLD GLOBEE® WINNER
Pindrop | Atlanta, Georgia, United States, | 171% ROI, Less than 6 month payback; $11.6M NPV | |

Achievement in Rapid Deployment Excellence
GOLD GLOBEE® WINNER
IBM | Guadalajara, Mexico; Markham, Canada; Atlanta GA, USA, | Remarkable 30% reduction in technology repair cycle time | |

Achievement in Seamless Integration
GOLD GLOBEE® WINNER
IBM | Armonk, New York, United States, | Integrated the incentive processes to expand capabilities and improve experience | |
BRONZE GLOBEE® WINNER
Kaust | Thuwal, | We provide an extraordinary client experience through innovation & seamless integration. | |

Achievement in Transformational Impact
GOLD GLOBEE® WINNER
Teleperformance | Gurugram, Haryana, India, | Robotic Process Automation & BPM Enhancement for a Middle Eastern bank | |

Best Deployments in Canada and the U.S.A.
GOLD GLOBEE® WINNER
Kanda Software | Newton, Massachusetts, United States, | Kanda optimizes efficiency, scalability and security of Trapelo’s platform. | |

Best Deployments in India, China, Japan and Korea
GOLD GLOBEE® WINNER
IBM | Okinawa, Japan; Dalian, China., | Team achieved 48.5% productivity increase across end-to-end bid process | |

Best Deployments in Mexico, the Caribbean & Central and South America
GOLD GLOBEE® WINNER
IBM | Peru, Lima; Heredia, Costa Rica; Hortolandia, Brazil; Guadalajara, Mexico, | Transformational automation, cost savings, and regional excellence with global scalability | |

Best Deployments in Middle East and Africa
GOLD GLOBEE® WINNER
KAUST, Government Affairs and Security. | Thuwal, Saudi Arabia, | We launched our outstanding customer feedback dashboard. | |

Achievement in Continuous Improvement for Customer Excellence
GOLD GLOBEE® WINNER
PowerSchool | Folsom, California, United States, | Launched new customer account portal for enhanced customer journey experience. | |
SILVER GLOBEE® WINNERS
SplashLearn | San Francisco, California, United States, | Continuous Improvement in Support CSAT as it went past 90% | |
Concentrix | Fremont, CA, United States, | CxQI Transforms Value and Speed of Game-changers’ and Customers’ Experience | |

Achievement in Customer Education and Training
GOLD GLOBEE® WINNER
Broadcom | San Jose, California, United States, | How Broadcom delivers learner-friendly training for thousands of customers | |

Achievement in Customer Retention
GOLD GLOBEE® WINNER
Workbooks | Reading, UK, | Launching our Shared Success program to drive 110% customer retention | |

Achievement in Customer Service Excellence
GOLD GLOBEE® WINNER
PowerSchool | Folsom, California, United States, | Launched new customer account portal for enhanced customer journey experience. | |
SILVER GLOBEE® WINNERS
Signia | Iselin, New Jersey, | Scaled transformational customer support system providing exceptional service. | |
Workbooks | Reading, UK, | Launching our Shared Success program to drive 110% customer retention | |
Xray | Lisbon, Portugal, | Xray Customer Support Team achieved a 99.8% SLA compliance | |
BRONZE GLOBEE® WINNERS
Corza Medical | Boston, Massachusetts, United States, | Corza Medical’s three-pronged approach to exceed customer expectations | |
Royal Commission at Yanbu | Yanbu Industrial City, AL Madinah AL Munawwarah, KSA, | Achieved 84% of Satisfied Customers | |

Achievement in Customer-Centric Data Analytics
GOLD GLOBEE® WINNER
IBM | Guadalajara, Mexico; Warwick, United Kingdom, | Groundbreaking customer-centric data analytics and success in customer advocacy | |

Achievement in Innovation for Customer Value
GOLD GLOBEE® WINNER
Enerjisa Enerji A.Ş | ISTANBUL, | Designed to meet customer expectations. | |

Achievement in Voice of the Customer
GOLD GLOBEE® WINNER
Concentrix | Fremont, CA, United States, | ELLIE Brings Velocity to VOC With Speed-to-Insight | |

Achievement in Business Development Support
GOLD GLOBEE® WINNER
Zum Services Inc. | Redwood City, California, United States, | Served 130+ School_districts, 4000_schools, 7.8M+ rides, 4.9/5 Parent_Rating , Acquired_6_Clients_in_1_Year_worth$150M+ | | Aditya Kumar Sharma

Achievement in Customer Service Excellence
GOLD GLOBEE® WINNER
Twilio Inc. | Irving, Texas, United States | Bridging Solutions: Empowering Developers through Informative Blogs | | Khushbu Mehboob Shaikh

Achievement in Multichannel Support
GOLD GLOBEE® WINNER
CVS Health | Acton, Massachusetts, United States, | Seamless CDP Integration Enhancing Multichannel Personalization | | Sumeer Basha Peta

Customer Experience Champion
GOLD GLOBEE® WINNER
CVS Health | Woonsocket, Rhode Island, United States, | Seamless CDP integration for unmatched personalization in healthcare customer experience. | | Sumeer Basha Peta

Customer Service Engagement Individual of the Year
GOLD GLOBEE® WINNER
CVS Health | Acton, Massachusetts, United States, | Revolutionized healthcare with seamless CDP personalization at CVS Health. | | Sumeer Basha Peta

Front-Line Customer Service Professional of the Year
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY 11788, | Unparalleled customer service for clients, helping us surpass $30 million | | Stephen Finnegan

Achievement in Team Collaboration
GOLD GLOBEE® WINNER
EKCS UK Ltd. | United Kingdom, | Collaborative working practices delivering measurable results for global customers | |
BRONZE GLOBEE® WINNER
DreamHost | Brea, California, United States | Boosted customer satisfaction through strategic project management and data-driven strategies | |

Achievement in Team Continuous Improvement
GOLD GLOBEE® WINNER
DreamHost | Brea, California, United States | Improved customer interaction and issue resolution with demonstrable business outcomes | |

Achievement in Team Customer Service Excellence
GOLD GLOBEE® WINNER
Birdeye | Palo Alto, California, United States, | Outstanding service by consistently resolving over 97% of customer issues. | |
SILVER GLOBEE® WINNER
INTOO | Los Angeles, CA, USA, | INTOO’s Client Success Team facilitated a 367% global service increase | |
BRONZE GLOBEE® WINNERS
a1qa | Lakewood, Colorado, United States, | a1qa helped the client release robust software & minimize business risks | |
ACES – Amazing Customer Experience Specialists | Kennesaw, Georgia, United States, | Gaining over 6,400 5 star reviews from happy customers. | |
British Columbia Lottery Corporation | Kamloops, British Columbia, Canada, | Strong commitment to cultivating a culture that prioritizes employee engagement | |
Paycom | Oklahoma City, Oklahoma, United States, | Leading the industry with rapid growth and personalized customer service. | |
Xray | Lisbon, Portugal, | Xray Customer Support Team achieved a 99.8% SLA compliance | |

Achievement in Team Customer Service Innovation
GOLD GLOBEE® WINNER
Automation Anywhere | San Jose, California, United States, | Transforming the Customer Experience with Generative AI and Intelligent Automation | |
SILVER GLOBEE® WINNERS
Demandbase | San Francisco, CA, | Demandbase consolidated six customer-facing teams into one Customer Experience organization | |
PowerSchool | Folsom, California, United States, | Launched new customer account portal for enhanced customer journey experience. | |

Achievement in Team Customer Success
GOLD GLOBEE® WINNER
FastSpring | Santa Barbara, California, United States, | Tripled managed account coverage while maintaining 100% top account retention. | |

Achievement in Team Service Desk Support
GOLD GLOBEE® WINNER
NFINITY SOLUTIONS PVT.LTD | Hyderabad, Telangana, India, | Unstoppable Remote Infrastructure Team Commitment towards Customer Excellence in Adversity | |

Achievement in Team Technical Support
GOLD GLOBEE® WINNER
Agora | California, | Agora- consistently delivering unparalleled technical support globally for diverse clients. | |
SILVER GLOBEE® WINNER
iSpring Solutions | Alexandria, | First-class support service for every customer, in every case | |

Team Adaptability and Resilience Award
GOLD GLOBEE® WINNER
College of Registered Nurses of Alberta | Edmonton, Alberta, Canada., | World leading nursing registration policy changes resulting in 677% increase. | |

Team Customer Relationship Building
GOLD GLOBEE® WINNER
Packhelp.com | Warsaw, Poland, | Boosting metrics connected to the retention behavior of Packhelp’s clients. | |

Team Customer Satisfaction Achievement
GOLD GLOBEE® WINNER
ParkHub | Dallas, Texas, United States, | ParkHub Support maintained a CSAT score of 98% in 2023! | |
SILVER GLOBEE® WINNERS
MaintainX | Toronto, Ontario, Canada | Montreal, Quebec, Canada | Argentina and Phillipines., | Customer Satisfaction | |
Phoenix Energy Technologies | Irvine, California, United States, | Consistently achieved 4.3+ customer satisfaction, with high referral rate | |
Pindrop | Atlanta, Georgia, United States, | Achieving extremely high CSAT marks across the customer service lifecycle | |

Team Innovation and Process Improvement
GOLD GLOBEE® WINNER
IBM | Singapore, SG, | Eliminated 4.8k hours of manual effort, 66% cycle time improvement | |

Front-Line Customer Service Team of the Year
GOLD GLOBEE® WINNER
PowerSchool | Folsom, California, USA, | Exceptional Customer Service Through Effective Cross-Organizational Collaboration | |

Virtual Customer Service Team of the Year
GOLD GLOBEE® WINNER
Automation Anywhere | San Jose, California, United States, | Improving the Customer Experience Using intelligent automation and generative AI | |
SILVER GLOBEE® WINNER
Kaust | Thuwal, | The communication techniques within the center facilitates smooth contact. | |

Achievement in Digital Marketing
GOLD GLOBEE® WINNER
Merck | Somerville, NJ, | Transforming digital tools used by pharma reps | | Sayali Kadam

Achievement in Digital Transformation
GOLD GLOBEE® WINNER
Viseven | Tallinn, Estonia, | Content Experience Platform – eWizard | |

Achievement in Cybersecurity and Data Protection
GOLD GLOBEE® WINNER
Inspiro | Makati City, Philippines, | Integrating security into culture and business strategy | |

Business Role Model of the Year
GOLD GLOBEE® WINNER
Rabdan Academy | Abu Dhabi, UAE, | Transforming student affairs: Pioneering customer-centric strategy for enhanced campus experiences | | Dr. Khadija Al Humaid
BRONZE GLOBEE® WINNER
Ernst & Young LLP | EAST AMHERST, | Developed algorithm using AI’s Behavioral analysis for National security system | | Preethi Kolluru Ramanaiah

Champion of Customer Excellence
GOLD GLOBEE® WINNER
Parul Batra | Issaquah, Washington, USA, | Launch Amazon Flex Globally to deliver perishable and non-perishable packages | | Parul Batra
BRONZE GLOBEE® WINNER
BPC | Neuhofstrasse 5a 6340 Baar, Switzerland, | Ultimate leader aligning business needs and technology for customer’s satisfaction | | Vadim Grepan

Creative Mind for Customer Excellence
GOLD GLOBEE® WINNER
CVS Health | Acton, Massachusetts, United States, | Masterful CDP Deployment Elevating Customer Health Experiences at CVS. | | Sumeer Basha Peta

Lifetime Achievement in Customer Excellence
GOLD GLOBEE® WINNER
Amazon – Amazon Web Services Inc. | East Palo Alto, California, United States, | Design leadership and mentorship for customer excellence | | Khushali Sandhi
BRONZE GLOBEE® WINNER
CVS Health | Acton, Massachusetts, United States, | Seamless CDP Integration for Unmatched Healthcare Personalization | | Sumeer Basha Peta

Mentor for Customer Excellence
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY 11788, | Outstanding sales retention, helping Makers surpass $30 million in revenue | | Pat Gillespie

Visionary for Customer Excellence
GOLD GLOBEE® WINNER
Far surpassing $30 million in annual revenue, donating over $400,000 | Hauppauge, NY, United States, | Surpassing $30 million in annual revenue, donating over $400,000 | | Jason Provenzano

Chief Executive Officer
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, New York, United States, | Surpassing $30 million in annual revenue, donating over $500,000 | | Jason Provenzano

Achievement in Brand Strategy and Development
GOLD GLOBEE® WINNER
Industrial Technology Research Institute (ITRI) | Hsinchu County, Taiwan, | Reinforcing ITRI’s branding as an industry pioneer and leader | |

Achievement in Event Planning and Execution
GOLD GLOBEE® WINNER
Hawke Media | Santa Monica, California, United States, | Yielded 45 influencers, gaining 668,000+ impressions reaching 262,000+ | |

Achievement in Marketing Campaign ROI and Performance
GOLD GLOBEE® WINNER
Hawke Media | Santa Monica, California, United States, | Achieved 403% Google Ads ROI and 274% Facebook ROI YoY | |

Achievement in Marketing Innovation and Disruption
GOLD GLOBEE® WINNER
Cofidis Italy | Milano, Italia, Europa, | The innovative service to enrich customer experience | |

Achievement in New Product Development
GOLD GLOBEE® WINNER
Peerly Inc. | Huntsville, Alabama, United States, | Reshaping Advertising: Creating HD Video Texting to Bypass Linear Commercials | |
BRONZE GLOBEE® WINNERS
Cofidis Italy | Milano, Italia, Europe, | The innovative service for a better Customer Experience | |
Dexatel | Tallinn, Harju Maakond, Estonia, | Unified Inbox for Handling Business Communications | |

Achievement in Product Innovation
GOLD GLOBEE® WINNER
RPG Brands | Phoenix, Arizona, USA, | Exceeding $30 million revenue with eco-friendly fireplaces and grills | |
SILVER GLOBEE® WINNER
Peerly Inc. | Huntsville, Alabama, United States, | Reshaping Advertising: Creating HD Video Texting to Bypass Linear Commercials | |
BRONZE GLOBEE® WINNER
Makers Nutrition | Hauppauge, New York, United States, | Private Label Expansion with Pet Supplements and Energy Drinks | |

Achievement in Product Partnerships and Collaboration
GOLD GLOBEE® WINNER
Concentrix | Newark, California, United States, | Optimizing front- and back-office processes to improve CX and ROI | |

Achievement in Sales Leadership
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, New York, United States, | *Outstanding sales retention, helping Makers surpass $30 million in revenue | | Patrick Gillespie

Innovative Sales Team of the Year
GOLD GLOBEE® WINNER
Pfizer Connect | Tampa, Florida, United States AND Lake Forest, Illinois, United States, | Pfizer Connect implemented multiple innovative #PfizerFirst solutions within a year | |

Thought Leadership in Customer Experience
GOLD GLOBEE® WINNER
EZLynx – Applied Systems | Lewisville, Texas, United States, | Pioneered EZLynx Automation Center, transforming insurance customer service efficiency | | Vijay Rengarajan

Thought Leadership in Customer Insights
GOLD GLOBEE® WINNER
Pindrop | Atlanta, Georgia, United States, | Data Breaches & AI Adoption Are Driving Record Rates of Fraud | |

Thought Leadership in Customer Service
GOLD GLOBEE® WINNER
Unparalleled customer service for clients, helping us surpass $30 million | Hauppauge, New York, United States, | Unparalleled customer service for clients, helping us surpass $30 million | | Stephen Finnegan

Thought Leadership in Technology
GOLD GLOBEE® WINNER
Omnia Strategy Group | Cary, North Carolina, United States, | Leading the Charge: Global Breakthrough in API Security Awareness | | Jessica Marie
SILVER GLOBEE® WINNERS
Google | Dallas, | Most Valuable Player in Cloud Business | | Wilson Karunakar Puvvula
IBM | Armonk, New York, United States, | Deployed Sales Cloud to digitally transform how teams work together | |

Training | Achievement in Sales Training
GOLD GLOBEE® WINNERS
IBM | Armonk, New York, United States, | Approximately 13% reduction in number of inquiries and search time | |
Tyson Group | Dublin, Ohio – USA, | Creation of the evidence-based, 360° sales solution: Sales Team Science | |

Finance | Achievement in Financial Reporting
GOLD GLOBEE® WINNER
UBS | Chicago, Illinois, United States, | Transformed Financial Reporting, achieving 99% efficiency with automation and Intelligence | | Manoj Kumar Vandanapu

Operations | Achievement in Risk Management
GOLD GLOBEE® WINNER
Broadstone Risks | United Kingdom, | Enhanced global VIP protection with innovative, client-focused risk management. | | Peter Miles

Operations | Achievement in Supply Chain Optimization
GOLD GLOBEE® WINNER
Cepheid | LODI, CALIFORNIA, | Led supply chain improvements, significantly boosting operational efficiency and delivery. | | Krishna Chaitanya Raja Hajarath

Contact Center or Customer Service Outsourcing Provider
GOLD GLOBEE® WINNER
ibex | Washington, DC, | ibex’s AI-driven Wave iX is revolutionizing customer and employee experiences. | ibex Wave iX |
BRONZE GLOBEE® WINNER
ModSquad | Sacramento, California, USA, | ModSquad Provides Improved CX Quality and Cost Savings for VSCO | Customer Experience Service |

Contact Center Solution
GOLD GLOBEE® WINNER
evaluagent | Middlesbrough, Cleveland, UK, | SmartScore™ from evaluagent Provides an Elevated and Differentiated Customer Experience | SmartScore™ from evaluagent |

Customer Relationship Management (CRM)
GOLD GLOBEE® WINNER
Workbooks | Reading, UK, | Launching our Shared Success program to drive 110% customer retention | Workbooks |

Customer Service or Call Center Training Practice
GOLD GLOBEE® WINNER
Inspiro | Makati City, Philippines, | Empowering EX and CX through training innovation | Simulate by Inspiro |
SILVER GLOBEE® WINNER
Automation Anywhere | San Jose, California, United States, | Transforming Business Processes and Employee Development | Customer Service Onboarding and Coaching |

Customer Service Training Product
GOLD GLOBEE® WINNER
Concentrix | Fremont, CA, United States, | Digitized content reducing training time ~30%, improving knowledge retention ~15% | Concentrix Training AI |

SaaS or Cloud Based Solutions
GOLD GLOBEE® WINNER
rankingCoach GmbH | Cologne, NRW, Germany, | Revolutionized digital marketing for SMBs with user-friendly, AI-driven platform | Local Marketing 2.0, Online Presence & Web Reputation AI driven |
SILVER GLOBEE® WINNER
Paycom | Oklahoma City, Oklahoma, United States, | GONE™ transforms time-off management with automated, customizable decisioning | GONE™ |

Sales Automation Solution
GOLD GLOBEE® WINNER
IBM | Armonk, New York, United States, | This solution allowed for over 10K hours of productivity savings | My AR Inbox and EngageAR Virtual Assistant |

Sales Enablement Tools
GOLD GLOBEE® WINNER
Revenue Grid | Atlanta, Georgia, United States, | Revenue Grid empowering winning teams with activity capture-driven revenue intelligence | Revenue Grid Platform |
SILVER GLOBEE® WINNER
IBM | Armonk, New York, United States, | Developed capabilities to improve users’ understanding of AI-recommended price computations | COPRA Hub R.10 |

Sales or Customer Service Solutions Technology Partner
GOLD GLOBEE® WINNER
Workbooks | Reading, UK, | Launching our Shared Success program to drive 110% customer retention | Workbooks CRM |

Artificial Intelligence Achievement of the Year
GOLD GLOBEE® WINNER
Palayekar Companies Inc DBA PALNAR | Cranbury, New Jersey, United States, | Developed – AI Products / Services / Proof-Of-Concepts | Servcies – PIS, Product – Physifitness | Vivek Singh

Business Philanthropist of the Year
GOLD GLOBEE® WINNER
Vitamin CS Coaching | DOUALA, | Empowering startups to achieve 57%+ revenue growth in six months | | Franklin KAMNANG NGANSOP
SILVER GLOBEE® WINNERS
GainGuy | San Francisco. USA, | Revolutionizing Public Health Responses with New York’s COVID-19 Tracer | | Piyush Tripathi
Rabdan Academy | Abu Dhabi, UAE, | Building future leaders who make profound impact in respective fields | | Dr. Khadija AlHumaid