8th Annual 2021 Sales and Customer Service

Grand Globee Winners (alphabetically)

Dubai Electricity and Water Authority
IBM
Makers Nutrition
POWERHOME SOLAR
PowerSchool

2021 Customer Sales & Service World Awards Winners

Executive Excellence | Business Role Model of the Year
GOLD GLOBEE® WINNER
World Connection | Guatemala City, Guatemala | Absolute professional that consistently delivers results regardless of situation | Guillermo Moreno |

Executive Excellence | Influencer of the Year
GOLD GLOBEE® WINNER
Wells Fargo | Glendale, CA USA | Asked to lead Diversity, Equity and Inclusion team | Maryam Enders |
SILVER GLOBEE® WINNER
World Connection | Guatemala City, Guatemala and Boise, Idaho | Creating and challenging thought in all leaders | Hui Wu-Curtis |

Executive Excellence | Transformation Leader of the Year
GOLD GLOBEE® WINNER
LA Technologies Pvt Ltd | Mumbai, Maharastra, India | Automate 2000 plus bank branches support from Central NOC | Siva Ramakrishna, Ramesh Yadav, Lawrence Albert. |

Executive Excellence | Lifetime Achievement Award
GOLD GLOBEE® WINNER
Udaan | Bengaluru, Karnataka, India | Launch of Remote model reduced 60% cost | Yatish Saxena |

Sales Leadership of the Year
GOLD GLOBEE® WINNER
Merchants Fleet | Hooksett, NH USA | Designing Innovative Fleet Solutions to Keep America’s Essential Businesses Moving | Thomas Coffey |

Sales Director of the Year
GOLD GLOBEE® WINNER
World Connection | Guatemala City, Guatemala | Completely vested in the success of all his new clients | Elder Gonzalez |

Sales Executive of the Year | Field Operations
GOLD GLOBEE® WINNER
POWERHOME SOLAR | Mooresville, NC USA | Ben Brookhart led POWERHOME SOLAR to 95% annual revenue increase | Ben Brookhart |

Sales Executive of the Year | National
GOLD GLOBEE® WINNER
POWERHOME SOLAR | Mooresville, NC USA | Ben Brookhart led POWERHOME SOLAR to 95% annual revenue increase | Ben Brookhart |

Sales Team of the Year | Field
GOLD GLOBEE® WINNER
POWERHOME SOLAR | Mooresville, NC USA | Sales team led POWERHOME SOLAR to 95% annual revenue increase | |

Sales Team of the Year | National
GOLD GLOBEE® WINNER
POWERHOME SOLAR | Mooresville, NC USA | Sales team led POWERHOME SOLAR to 95% annual revenue increase | |

Best Sales Enablement Program of the Year
GOLD GLOBEE® WINNER
AdCellerant | Denver, CO USA | Partner Success |

AdCellerant Account Management Team |
SILVER GLOBEE® WINNER
IBM Asia Pacific | Singapore | Revolutionizing Legal team operations with 77% improvement in operational efficiency | |

Best Sales Growth Achievement of the Year
GOLD GLOBEE® WINNER
POWERHOME SOLAR | Mooresville, NC USA | Experienced a 95% year-over-year increase in revenue amid COVID-19 pandemic. | |

Best Sales Improvement Strategy of the Year
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | Transformed pricing organization to support IBM’s longterm success and profitability |

Amanda Behrens, Dennis Phillips, Jonathan Paradise, Patricia Grumach, Sandra Pineda, Steve Burfeind, Donna Herter, Jozef Grencik, Ketelyn Jesus, Brian Mulada |

Best Sales Recruitment Initiative of the Year
GOLD GLOBEE® WINNER
pladis (Turkey) | Istanbul, Turkey | Commercial Talent Program | |

Sales Training or Coaching Program of the Year | All Industries
GOLD GLOBEE® WINNER
Janssen | Toronto, Canada | Built skills and achieved behavioral change | Michelle Marlowe |
SILVER GLOBEE® WINNER
Tyson Group | Dublin, OH USA | Helping Madison Square Garden survive and sell during the pandemic. | |

Customer Service & Support Manager of the Year
GOLD GLOBEE® WINNER
MarketReach Inc. | Nashua, NH USA | Exponential growth of a longstanding account | Cheryl Chapman |

Technical Support Professional of the Year
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | TRUE dedication to the success of her clients | Yuko Fukui Samain |

Customer Service & Support Management Team of the Year
GOLD GLOBEE® WINNER
Inspiro| Makati City, Metro Manila, Philippines | Only Outsourced Partner Supporting Entire Customer Lifecycle for 19 years | Inspiro’s Global Operations Team | Yuji Hamamoto, Rommel Regino, JP Meris, Mark Upmeyer, Vince Fortuna, Roni Cruz, Dore Pasion, Kyle Frake
SILVER GLOBEE® WINNER
Inspiro | Makati City, Metro Manila, Philippines | Twenty years of putting customers and agents front and center | Inspiro’s Global Operations Team

Clients (External) Customer Service & Support Team of the Year | Information Technology or CyberSecurity
GOLD GLOBEE® WINNER
Webscale | Santa Clara, CA USA | Continuously improving metrics during a period of record growth | |

Clients (Internal) Customer Service & Support Team of the Year | Business Products and Services
GOLD GLOBEE® WINNER
IBM | Armonnk, NY USA | Team deployed AI models for increased efficiency and operational excellence | Vinicius Souza, Nujude Ali, Rodrigo Goulart Silva, John Parker Roller, Steve Bieri, Janet Schuler, Belen Gutierrez Gomez, Peter Caffarey, Daniel Ciasca Gattas Person |

Front-Line Customer Service & Support Team of the Year | Financial Services
GOLD GLOBEE® WINNER
Wolters Kluwer | Alphen aan den Rijn, The Netherlands | Major functionality software upgrade streamlines, simplifies customer account invoicing, payments | |

Front-Line Customer Service & Support Team of the Year | Information Technology or CyberSecurity
GOLD GLOBEE® WINNER
Xray by Xblend | Viana do Castelo, Portugal | Customer Support Team increased SLA compliance from 99.7 to 99.9% | |
SILVER GLOBEE® WINNER
PowerSchool – Global Support Team | Folsom, CA USA | Industry Leading Support with Customer Satisfaction Score greater than 97% | |

Front-Line Customer Service & Support Team of the Year | Others (All)
GOLD GLOBEE® WINNER
SquareTrade, an Allstate company | San Francisco, CA USA | SquareTrade Expands Troubleshooting Capabilities to Save Customers Time & Stress | |

Front-Line Customer Service & Support Team of the Year | Technology (All)
GOLD GLOBEE® WINNER
Fivetran | Oakland, CA USA | Achieving 99.9% uptime and a 97% Net Promoter Score globally | |
SILVER GLOBEE® WINNER
Reading Plus LLC | Winooski, VT USA | Continuity of personalized, outstanding support of customers during the pandemic. | |
BRONZE GLOBEE® WINNER
Zonar | Seattle, WA USA | Driven customer and business success with achievements in transactional-based performance | |

Handling Complaints Customer Service & Support Team of the Year | Consumer Products and Services
GOLD GLOBEE® WINNER
Dubai Electricity and Water Authority | Dubai, United Arab Emirates | Resolving 99% of customers complaints within (0-3) working days | |

Best Customer Engagement Initiative of the Year
GOLD GLOBEE® WINNER
Dubai Electricity and Water Authority | Dubai, United Arab Emirates | Saved179.5 M kilowatt hours of electricity, 67.7 M gallons water | |

Best Customer Satisfaction Strategy of the Year
GOLD GLOBEE® WINNER
SafeBreach | Sunnyvale, CA and Tel Aviv-Yafo, Israel | Highest Service/Support Ratings from Customers in Gartner Peer Insights | Nattu Nachimuthu, VP of Customer Success, Oran Aviezer, Robin Rainwalker, Ben Shalom|

Best Customer Service Website of the Year
GOLD GLOBEE® WINNER
PowerSchool | Folsom, CA USA | Successful customer engagement via ongoing innovation and leveraging customer expertise | |

Best use of Social Media in Customer Service
GOLD GLOBEE® WINNER
ModSquad | Sacramento, CA USA | ModSquad social support helps land DFW in top 5 airports | |

Best use of Technology in Customer Service
GOLD GLOBEE® WINNER
Mode Analytics | San Francisco, CA USA | Mode Turbocharges Customer Success Team with Best-in-Class Cross-Functional Workflow System | Asha Hill – Sr. Manager, Customer Support and Success Operations, Francisco Mosqueda – Customer Support Team Lead, Tomas Kollar – Support Analyst, Derick Lai – Support Analyst,  Juliette Gil – Support Engineer, Jinyan Shen – Support Engineer, Jonathan Rosario – Support Engineer |

Contact Center of the Year (100 seats or less)
GOLD GLOBEE® WINNER
Dubai Electricity and Water Authority | Dubai, United Arab Emirates | Transforming the contact center to Omni channel digital interaction hub | |

Customer Service Training or Coaching Program of the Year
GOLD GLOBEE® WINNER
Dubai Electricity and Water Authority | Dubai, United Arab Emirates | 7star Customer Service model in UAE | |

Customer Service & Support Department of the Year | All Industries
GOLD GLOBEE® WINNER
POWERHOME SOLAR | Mooresville, NC USA | POWERHOME SOLAR maintains 4.3 or better across review platforms | |

Customer Service & Support Department of the Year | Business Service Industry
GOLD GLOBEE® WINNER
PRO Unlimited | Marlton, NJ USA | Agile Client Strategy Creates $5.8M in Contingent Workforce Cost Savings | PRO Unlimited Client Services Team |

Customer Service & Support Department of the Year | Financial Services
GOLD GLOBEE® WINNER
Squaremouth, Inc. | St. Petersburg, FL USA | Helped over 2,000 customers get refunds or future trip vouchers | |

Customer Service & Support Department of the Year | Industrial & Manufacturing
GOLD GLOBEE® WINNER
Radeus Labs, Inc. | Poway, CA USA | Our after-sales support is unrivaled in the commercial Satcom market. | Chris Steph, John Williams, Lou Barnett, Andrew Correnti, Frans Fourie, Troy Wood |

Customer Service & Support Department of the Year | Information Technology
GOLD GLOBEE® WINNER
iSpring Solutions, Inc. | Alexandria, VA USA | Excellent support is one of the reasons customers choose iSpring |

Arina Vass, Technical Support Department Supervisor. Team: Anna, Tania, Alina, Alyona, Svetlana, Kasey, Nancy, Arina, Basil, Kate, Valeria, Mark, Catherine, Annie, Stephan |
SILVER GLOBEE® WINNER
Xray by Xblend | Viana do Castelo, Portugal | Customer Support Team increased SLA compliance from 99.7 to 99.9% | |

Customer Service & Support Department of the Year | Service (All) Industries
GOLD GLOBEE® WINNER
Easyship | Brooklyn, NY USA | Providing outstanding service to customers across 5 continents | |
SILVER GLOBEE® WINNER
Intoo USA | Los Angeles, CA USA | Team adapted to unprecedented growth, delivered for clients during COVID-19. | Karen Sheridan, Rachel Katz, Christa Juenger, Peju Olusanya, Stephanie Eisenstein, Marly Erickson |

Customer Service & Support Department of the Year | Technology (All) Industries
GOLD GLOBEE® WINNER
Talkdesk | San Francisco, CA USA | Expert White-Glove Service at Every Step of the Customer Journey | Kieran King, Robert Peterson, Mindy Eddy, Patricia Campos |
SILVER GLOBEE® WINNER
Planet Technical Support | 645 Harrison Street-4th Floor, San Francisco, CA 94107 | Development and release of standardized support offerings with associated SLO’s/KPI’s | |
BRONZE GLOBEE® WINNERS
PowerSchool | Folsom, CA USA | Innovation and automation focused on reducing Average Resolution Time | |
Xray by Xblend | Viana do Castelo, Portugal | Customer Support Team increased SLA compliance from 99.7 to 99.9% | |

Customer Success of the Year | Business Service Industry
GOLD GLOBEE® WINNER
PRO Unlimited | San Francisco, CA USA | Agile Client Strategy Creates $5M in Contingent Workforce Cost Savings | PRO Unlimited’s Client Services Team  |

Customer Success of the Year | Information Technology Cloud/SaaS
GOLD GLOBEE® WINNER
Anexinet | Blue Bell, PA USA | Datacenter Transition to Cloud Saving $1 Million | Bill Wagner |

Customer Success of the Year | Information Technology Software
GOLD GLOBEE® WINNER
Alloy Software | Bloomfield, NJ USA | Stay Strong Program provided highest level customer service during COVID19 | |

Customer Success of the Year | Public Services & Education
GOLD GLOBEE® WINNER
PowerSchool Customer Success | Folsom, CA USA | Accommodating uncertainty of classroom learning by adopting a customer-first approach. | |

Customer Success of the Year | Service (All) Industries
GOLD GLOBEE® WINNER
Intoo USA | Los Angeles, CA USA | Coaches met 87% demand increase during COVID-19 with 97% satisfaction. | |

Business Development Achievement of the Year | All Industries
BRONZE GLOBEE® WINNER
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |
Zyter | Rockville, MD USA | Enabling underserved communities access to Virtual Care | |

Business Development Achievement of the Year | Business Service Industry
BRONZE GLOBEE® WINNERS
Community Policing | Aurangabad, Maharashtra, India | AWARENESS CREATED TO KNOW THEIR BLOOD GROUP FOR VILLAGE CITIZEN’S | NANDINI RAGHUNATH JOSHI |
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |

Business Development Achievement of the Year | Cyber and Info Security
BRONZE GLOBEE® WINNER
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |

Business Development Achievement of the Year | Financial Service Industry
GOLD GLOBEE® WINNER
SmartFox Technologies™ | Carolina Beach, NC USA | 2021 AI & Machine Learning Award Winner | |

Business Development Achievement of the Year | Information Technology Industry
SILVER GLOBEE® WINNER
Ameyo | Gurgaon, India | Expanded into new geographies in Africa, US/LATAM & APAC | Shobhit Gupta |
BRONZE GLOBEE® WINNERS
Revolve Technologies Inc. | Montreal, Quebec, Canada | Simplified providing telecom business services with industry-leading procurement and brokerage. | |
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |
Velez Managed Services | London, United Kingdom | Ensuring excellent levels of service are delivered to all clients | |
Zyter | Rockville, MD USA | Enabling underserved communities access to Virtual Care | |

Business Development Achievement of the Year | Other Service Industries
GOLD GLOBEE® WINNER
Red Security Systems | Dorset, United Kingdom | Revenue 30% above target in just three months | |
SILVER GLOBEE® WINNER
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |

Business Development Achievement of the Year | Technology (All) Industries
SILVER GLOBEE® WINNER
SmartFox Technologies™ | Carolina Beach, NC USA | 2021 AI & Machine Learning Award Winner | |
BRONZE GLOBEE® WINNERS
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |
Zyter | Rockville, MD USA | Enabling underserved communities access to Virtual Care | |

Business Development Outstanding Performance of the Year
GOLD GLOBEE® WINNER
New Heights Educational Group | Defiance, OH USA | Affordable Tutoring and Courses with Massive Growth |
SILVER GLOBEE® WINNER
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |

Business Development Team of the Year
BRONZE GLOBEE® WINNER
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |

Best New Product or Service for Contact Center
GOLD GLOBEE® WINNER
Verint | Melville, NY USA | Verint Workforce Engagement Cloud | |

Best New Product or Service for Customer Service
GOLD GLOBEE® WINNER
Verint | Melville, NY USA | Verint Knowledge Management | |
SILVER GLOBEE® WINNER
Dubai Electricity & Water Authority | Dubai, United Arab Emirates | RAMMAS Virtual Agent 3 | |

Business Intelligence Solution
GOLD GLOBEE® WINNER
Verint | Melville, NY USA | Verint Engagement Data Management | |

Cloud Computing/SaaS Product or Service for Customer Service
GOLD GLOBEE® WINNER
IBM Asia Pacific | Singapore | Quote to Cash Cognitive Advisor R1.0 – Augmented Intelligence chatbot that provides actionable insights | Wen Rui Siow, Qianru Zhang, Maulana Bachtiar, Karthich A Rao, Anshika Gupta, Nidhi Sati, Heshan Jayasinghe Arachchige |

Incentive Management Solution
GOLD GLOBEE® WINNER
IBM | Armonk, NY USA | Pool Plan Management Tool (PPMT) R1.4 R1.4 | Willy Tse, Gregory Lee, Schaula Crespo, Hugo Leal e Silva, Peter Lubinsky, James West |

Sales Enablement Solution
GOLD GLOBEE® WINNER
Nytro.ai | Palo Alto, CA USA | Mike Stone, Rajiv Parikh, Ravish Kamath, Manan Bhatia, Dheeraj Prasad, Pooja Mishra, Karthik Mahadeviah, Daniela Guizar, Eric Garcia, Vladimir Mendoza, Shubharthi Gosh, Praveen Jogannavar, Simaran Vohra|

Sales Training Solution of the Year
GOLD GLOBEE® WINNER
Nytro.ai | Palo Alto, CA USA | Mike Stone, Rajiv Parikh, Ravish Kamath, Manan Bhatia, Dheeraj Prasad, Pooja Mishra, Karthik Mahadeviah, Daniela Guizar, Eric Garcia, Vladimir Mendoza, Shubharthi Gosh, Praveen Jogannavar, Simaran Vohra |

Customer Service (or Contact Center) Outsourcing Provider of the Year
GOLD GLOBEE® WINNER
World Connection | Guatemala City, Guatemala and Boise, Idaho | Outstanding Partnerships with Value-Added Results | Hui Wu-Curtis, Hugo Vignolo, Adam Bentley, Guillermo Moreno, Andy Salisbury, Elder Gonzalez, Chelsea Petzak, Gabriela Aguilar, Julio Rosales, Edson Corzantes, Juan Herrera

Professional Services Outstanding Performance of the Year
GOLD GLOBEE® WINNER
Platinum Dental Services | Provo, UT USA | Despite Pandemic, Company Expanded into Three New Offices in 2020 | Vince Dilley, Patrick Nelson, Kevin Sauer|
SILVER GLOBEE® WINNER
isolved | Charlotte, NC USA | Providing business continuity amid pandemic | |
BRONZE GLOBEE® WINNER
PowerSchool – Professional Services Organization | Folsom, CA USA | Four times growth in solution delivery while increasing Customer satisfaction. | |

Professional Services Team of the Year
GOLD GLOBEE® WINNER
BigID | New York, NY USA | Above and beyond support for our customers | Brenton Gumucio, George Chedzhemov, Alberto Seghizzi, Alex McDonough, Bessen Philip, Bill Chan, Bill Faulkner, Brian Fairchild, Charles Garlow, Christopher Morehouse, Chuong Nguyen, Colleen Finnell, Dan Segal, Dillon Martine, Grant Rauscher, Jeff Milo, John Ainhirn-Williams, Jordan Lance, Jorge Bernardo, Justin Michell, Logan Campbell, Maadhu Kanagasabesan, Mark Graffia, Meelan Laxman, Michael Lazo, Michelle Faulkner, Mike Mrstik, Milessa Ali, Nicola Napolitano, Orit Ramati, Pankaj Sharma, Paolo Fornoni, Rob Sarro, Sandeep Joel D’mello, Steven Graffia, Tiffany Hendricks, Tom Duesler

Milestone of the Year | Customer Service & Support
GOLD GLOBEE® WINNER
UKG (Ultimate Kronos Group) | Weston, FL USA | UKG provides COVID-19 Employee Contact Tracing & Enhanced Support Services | |

Milestone of the Year | Customer Service & Support
GOLD GLOBEE® WINNER
IBM Asia Pacific | Singapore | Overcoming challenges, realizing MULTIPLE benefits through ONE incredible innovative initiative | Susan Atmaja, Siow Wen Rui, Anitha B Rao, Kanagavalli Parthasarathy, Sindujaa Anand Krishnan, Satoshi Wakase, Melanie Sim |

Sales | Executive Hero of the Year | Effective Leadership During COVID-19
GOLD GLOBEE® WINNER
Istanbul Metropolitan Municipality | Bahçelievler, İstanbul, Turkey | Enhancing of citizen’s satisfaction, loyalty and confidence during pandemic. | |
SILVER GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Donating $400,000+ to direct relief funds, surpassing $30 million revenue | Jason Provenzano |
BRONZE GLOBEE® WINNERS
Community Policing | Aurangabad, Maharashtra, India | ECONOMICAL POOR SECTION CHILDREN BELOW 8 YEARS GIVEN MASK SANITIZER | NANDINI RAGHUNATH JOSHI |
Makers Nutrition | Hauppauge, NY USA | Never closing due to the pandemic, surpassing $30 million revenue | Jason Provenzano |
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |
Zyter | Rockville, MD USA | Enabled businesses to operate and protect their employees and customers | Sanjay Govil |

Sales | Individual Hero of the Year | During COVID-19
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Never closing due to the pandemic, surpassing $30 million revenue | Jason Provenzano |
SILVER GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Donating $400,000+ to direct relief funds, surpassing $30 million revenue | Jason Provenzano |
BRONZE GLOBEE® WINNER
Zyter | Rockville, MD USA | Enabled businesses to operate and protect their employees and customers | Sanjay Govil |

Sales Team of the Year | During COVID-19
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Never closing due to the pandemic, surpassing $30 million revenue | |
SILVER GLOBEE® WINNERS
Makers Nutrition | Hauppauge, NY USA | Never closing due to the pandemic, surpassing $30 million revenue | |
BRONZE GLOBEE® WINNERS
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |
World Connection | Guatemala City, Guatemala | Incredible human benefits gained from working from home | Jose Reynoso, Axel Monterroso-Solares, Carlos Velasquez, Mario Lopez, Diana Matias |

Customer Service & Support | Executive Hero of the Year | Effective Leadership During COVID-19
GOLD GLOBEE® WINNER
TTEC Holdings, Inc. | Englewood, CO USA | Colleen mobilized her team to coordinate migrating 24,000+ agents remote. | Colleen Ritchie |
SILVER GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Exceptional company savings, customer care, leading us beyond $30 million | Stephen Finnegan |
BRONZE GLOBEE® WINNERS
Office Edge, Inc. | Miami, FL USA | Enabling Clients and Employees to Work Safely During the Pandemic | Kelly Ramsden |
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |

Customer Service & Support | Individual Hero of the Year | During COVID-19
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Exceptional company savings, customer care, leading us beyond $30 million | Stephen Finnegan |

Customer Service & Support Team of the Year | During COVID-19
GOLD GLOBEE® WINNER
Bbot Inc. | New York, NY USA | Bbot provides exceptional customer service to hospitality industry during COVID-19. | |
SILVER GLOBEE® WINNERS
Squaremouth, Inc. | St. Petersburg, FL USA | Helped over 2,000 customers get refunds or future trip vouchers | |
Intoo USA | Los Angeles, CA USA | Coaches met 87% demand increase during COVID-19 with 97% satisfaction. | |
Makers Nutrition | Hauppauge, NY USA | Serving an unprecedented client volume and surpassing $30 million | |
BRONZE GLOBEE® WINNERS
New Heights Educational Group | Defiance, OH USA | Affordable Tutoring and Courses with Massive Growth |
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |

Company Response of the Year | Creative Ways Companies are Giving Back During COVID-19
GOLD GLOBEE® WINNER
Innover | Alpharetta, GA USA | Distributed Ledger Technology Powered Real-Time Supply Chain Visibility Platform | |
SILVER GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Donating $400,000+ to direct relief funds, local and international nourishment | |
BRONZE GLOBEE® WINNER
UKG (Ultimate Kronos Group) | Weston, FL USA | UKG Provides Employee Contact Tracing, Financial Relief & Giving App | |

Sales | Company Rethinking of the Year | Creative Ways Companies are Rethinking Sales During COVID-19
GOLD GLOBEE® WINNER
Makers Nutrition | Hauppauge, NY USA | Never closing due to the pandemic, surpassing $30 million revenue | |
SILVER GLOBEE® WINNER
SpendMend | Grand Rapids, MI USA | SpendMend Dedicates the TMI Video Podcast to COVID-19 Support | |

Sales | Company Work-From-Home Implementation of the Year | Creative Ways Companies Are Implementing Work from Home Strategy During COVID-19
BRONZE GLOBEE® WINNER
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |

Customer Service & Support | Company Rethinking of the Year | Creative Ways Companies are Rethinking Customer Service & Support During COVID-19
GOLD GLOBEE® WINNER
Chime Technologies | Phoenix, AZ USA | Chime supplied the tools for real estate teams to succeed | |
SILVER GLOBEE® WINNERS
Innover | Alpharetta, GA USA | Distributed Ledger Technology Powered Real-Time Supply Chain Visibility Platform | |
BRONZE GLOBEE® WINNERS
Dubai Electricity and Water Authority | Dubai, United Arab Emirates | Providing service 24/7 hours by automation all services into smart. | |
Makers Nutrition | Hauppauge, NY USA | Donating $400,000+ to direct relief funds, local and international nourishment | |

Customer Service & Support | Company Work-From-Home Implementation of the Year | Creative Ways Companies Are Implementing Work from Home Strategy During COVID-19
GOLD GLOBEE® WINNER
Orange | Châtillon, Hauts-de-Seine, France | Supported customer service team to help answering customers’ needs. | |
SILVER GLOBEE® WINNERS
Shell South Africa (Customer Operations) | Johannesburg, South Africa | General Manager Award Recognition | Ayub Muazam, Carelse Christopher, Moosa Rafeeq  |
TTEC Holdings, Inc. | Englewood, CO USA | Work-from-home results surpassed brick-and-mortar results amid a global pandemic. | |
BRONZE GLOBEE® WINNERS
Makers Nutrition | Hauppauge, NY USA | Donating $400,000+ to direct relief funds, local and international nourishment | |
SquareTrade, an Allstate company | San Francisco, CA USA | SquareTrade’s customer service moves to remote working in 24 hours. | |
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |

Sales | Best Use of Social Media | COVID-19-related Information
BRONZE GLOBEE® WINNER
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |
Zyter | Rockville, MD USA | Enabled businesses to operate and protect their employees and customers | Michael Donner |

Customer Service & Support | Best Use of Social Media | COVID-19-related Information
BRONZE GLOBEE® WINNER
Student Shelter In Computers | Lahore, Punjab, Pakistan | Abbas Shahid Baqir Youngest Entrepreneur Wins Arab Cyber Security Awards | Abbas Shahid Baqir |
Zyter | Rockville, MD USA | Enabled businesses to operate and protect their employees and customers | Michael Donner |