7th Annual 2020 Sales and Customer Service

7th Annual 2020 Customer Sales and Service World Awards

Sales and Customer Service Awards Winners

Grand Winners (alphabetically)

ARIIX
Makers Nutrition
Modernizing Medicine
Office Edge, Inc.
Verint

2020 Customer Sales & Service World Awards Winners

Executive Excellence | Business Role Model of the Year
GOLD WINNER
Blindster | Houston, TX | Extended help and donations during times of extreme uncertainty | Kyle Cox
SILVER WINNER
Office Edge, Inc. | Miami, Florida, USA | Maintained Outstanding Client Service by Leading, Doing, and Teaching | Kelly W. Ramsden
BRONZE WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Driving the organization during these pandemic times effectively | Deepali Dev

Executive Excellence | Champion of the Year
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Driving business despite COVID, Driver Engagement | Srilekha C

Executive Excellence | Communicator of the Year
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | 6063 Manhours of Employee training over 15 different training program | Rini Ajeet

Executive Excellence | Creative of the Year
GOLD WINNER
Office Edge, Inc. | Miami, Florida, USA | Found Creativity Ways to Serve Clients and Develop Business | Kelly W. Ramsden
SILVER WINNER
New Heights Educational Group, Inc | Defiance, Ohio 43512 | Marina Klimi and NHEG EDGuide | Marina Klimi
BRONZE WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Completely innovative content | Lekhashri Baskar

Executive Excellence | Influencer of the Year
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Set the process in terms of transparency in business | Sanjay Kumar Sharma

Executive Excellence | Leader of the Year
GOLD WINNER
Creatio (formerly bpm’online) | Boston | Moving mountains to help businesses transform & succeed | Katherine Kostereva
SILVER WINNER
Office Edge, Inc. | Miami, Florida, USA | Maintaining Five-Star Client Service in Company’s Most Challenging Year Ever | Kelly W. Ramsden
BRONZE WINNERS
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | The transition into WFH Service & 3C COVID19 safety measures | Chandra Bhushan Rai
New Heights Educational Group, Inc | DEFIANCE, Ohio 43512 | leads a team over 90 volunteers to create real change | Pamela Sue Clark

Executive Excellence | Market Maker of the Year
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Successfully managing Employee Transportation Business Operation in Hyderabad | C Ramanandan

Executive Excellence | Maverick of the Year
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | OTP Based trip Authentication for Contactless Travel during COVID19 | Adil Waquar

Executive Excellence | Mentor of the Year
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | She has trained over 1500+ chauffeurs on guest service | Vandana Sodhi

Executive Excellence | Result-Oriented of the Year
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | On time Every Time delivery of results in HR Operations | Naveen Yadav (Head – HR Operations)

Executive Excellence | Rising Star of the Year
GOLD WINNER
Apples and Oranges Public Relations | New York City | 24 global earned media placement for client’s virtual event | Sonali Hitesh Mehta
SILVER WINNER
New Heights Educational Group, Inc | Defiance, Ohio 43512 | Young leader making a difference | Caroline Chen
BRONZE WINNER
New Heights Educational Group, Inc | Defiance, Ohio 43512 | Allene created three courses for our new music program | Allene Yue

Executive Excellence | Team Builder of the Year
GOLD WINNER
Upstream Security | Herzliya, Israel | Empowering the Upstream team from quarantine and lockdown | Tami Shafir
SILVER WINNER
New Heights Educational Group, Inc | Defiance, Ohio 43512 | Jyoti and HR Department brought on 21 volunteers. | Jyoti Aggarwal
BRONZE WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Hired more than 200 new hires in last one year | Binay Kumar Jajware

Executive Excellence | Transformation Leader of the Year
GOLD WINNER
Office Edge, Inc. | Miami, Florida, USA | Maintained Five-Star Client Service in Company’s Most Challenging Year | Kelly W. Ramsden
SILVER WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Transformed the customer experience at ECO | Deepali Dev

Executive Excellence | Visionary of the Year
GOLD WINNER
New Heights Educational Group, Inc | Defiance, Ohio 43512 | Expanded our online courses | Pamela Clark
SILVER WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Successfully managing ECO Business with great clientelle | Rajesh Loomba

Executive Excellence | Wise Arbiter of the Year
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Worked on creating online platforms for Arbitration | Nishant Kaul

Executive Excellence | Lifetime Achievement Award
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | The transition into WFH Service & 3C COVID19 safety measures | Chandra Bhushan Rai

Sales Operations Team of the Year
GOLD WINNER
Celebrity Cruises | Miami, Florida United States | Gold Winner 2019 Customer Sales and Service World Awards® | Dondra Ritzenthaler

Best Sales Enablement Program of the Year
GOLD WINNER
Regalix Nytro.ai | Palo Alto | A sales enablement and training platform powered by AI and ML | Vikas Sharan, Rajiv Parikh, Ravish Kamath, Manan Bhatia, Suresh Kumar, Vladimir Mendoza, Pooja Mishra, Avinash SD, Ritu Josan, Shwetha Mahesh, Shubharthi Gosh, Daniela Guizar

Best Sales Growth Achievement of the Year
GOLD WINNER
Makers Nutrition | Hauppauge, New York, United States | Unprecedented client volume and highest annual revenue of ~$30 million |

Sales Outstanding Performance of the Year | Healthcare, Pharmaceuticals, and Related Industries
GOLD WINNER
Makers Nutrition | Hauppauge, New York, United States | Unprecedented client volume and highest annual revenue of ~$30 million |

Sales Outstanding Performance of the Year | Industrial & Manufacturing
GOLD WINNER
Makers Nutrition | Hauppauge, New York, United States | Hitting nearly $30 million in revenue and unprecedented client volume |

Customer Success Leadership of the Year
GOLD WINNER
Philo | San Francisco, CA, US | Deployed and maintained over 100 Philo Edu system in universities | Laura Dechant

Clients (External) Customer Service & Support Team of the Year | Technology (All)
GOLD WINNER
Adaptiva | Kirkland, Washington, USA | Twenty-four consecutive months of 100% positive customer feedback |

Front-Line Customer Service & Support Team of the Year | Information Technology or CyberSecurity
SILVER WINNER
Xray | Viana do Castelo, Portugal | Customer Support Team accomplished SLA by 99.7% |

Front-Line Customer Service & Support Team of the Year | Others (All) Shipping/Logistics
GOLD WINNER
Easyship | New York | Fighting through the Covid crisis with minimal impact on customers | Easyship Customer Service Team

Best Customer Satisfaction Strategy of the Year
GOLD WINNER
hansgrohe USA | Schiltach, Germany | Caring for Customer | Hansgrohe Kitchen Faucets

Contact Center of the Year (101 seats or more)
GOLD WINNER
CSS Corp | Milpitas | First to transition to 100% WFH with Zero Business Impact |

Innovation in Customer Service
GOLD WINNER
Modernizing Medicine | Boca Raton, FL, US | Scaling client on-boarding program to help increase client success |

Most Effective Customer Service Improvement Strategy
GOLD WINNER
Modernizing Medicine | Boca Raton, FL/US | Successfully revamping client training program for growth and scalability. |

Customer Service & Support Department of the Year | Business Service Industry
GOLD WINNER
iWorkGlobal | San Francisco, CA, U.S. | Global Expansion Led To Increased Client Retention |

Customer Service & Support Department of the Year | Consumer Products & Services
GOLD WINNER
ARIIX | Bountiful, UT USA | ARIIX Partner Support Creates Future Company Leaders |

Customer Service & Support Department of the Year | Cyber and Info Security
GOLD WINNER
Illusive Networks | New York, New York and Tel Aviv, Israel | Achieved increased customer loyalty and year-over-year renewal rates |

Customer Service & Support Department of the Year | Financial Services
GOLD WINNER
Squaremouth, Inc. | St. Petersburg, Florida, United States | Pays to Read campaign launch, rewarding $10,000 to one customer |
SILVER WINNER
ReSource Pro | New York City, NY | Helped our clients achieve business growth with exceptional service |

Customer Service & Support Department of the Year | Healthcare, Pharmaceuticals, and Related Industries
GOLD WINNER
SCAN Health Plan | Long Beach, California, United States | Helping our members achieve healthiness and independence | Rick McEuen Troy Shaffer Kim McBeath Andree Lang Damion Davidson Quinton Hall Derrick Osborne Laura Ridgeway  

Customer Service & Support Department of the Year | Information Technology
GOLD WINNER
Xray | Viana do Castelo, Portugal | Customer Support Team accomplished SLA by 99,7% |
SILVER WINNER
UKG (Ultimate Kronos Group), Weston, Florida, United States | UKG achieves $1.14 B revenue with 96% customer retention rate. Joanne Degnan, Chief Services Officer

Customer Service & Support Department of the Year | Public Services & Education
GOLD WINNER
Curriculum Associates | North Billerica, MA, USA | Over 40% of our company is dedicated to customer service. | Debra Andreoli, Sandy Batista, Michael Martin, Maureen Anderson, Karen Locke, Chris Murray, Betty-Jean Conte, Erica Scappaticci, Diane Ogiba, Tracy Hilton, Arlene Zousoumas, Carter Gunn, Laura Charron, Irisabel Correa, Maria Duran, Brian Ayotte, Kayla Bontempo, Cassidy Brennecke, Phil Brown, Julie Picanco. In addition to the Customer Service Department members listed above, there are also hundreds of other employees in service-oriented roles, including professional development experts, account managers, sales reps, and the technical support team.

Customer Service & Support Department of the Year | Service (All) Industries
GOLD WINNER
PRO Unlimited | Marlton, NJ, USA | Services team helps client achieve $25.7M in contingent cost savings |

Customer Service & Support Department of the Year | Technology (All) Industries
GOLD WINNER
Listrak | Lititz, Pennsylvania, United States | Achieving 97%+ average CSAT in the last three years. | Jackson Vanbuskirk, Andrew Smith, Matt Walter, Mike Bertrand, Mike Spence, Mike Prince, Keaton Palmer, Alex Boltz, Blake Kelsey, Bryan Denlinger, Keith McMullen, Matthew Hamilton, Jeff Brown
SILVER WINNER
Modernizing Medicine | Boca Raton, FL, USA | Strong customer satisfaction & leveraging technology to elevate client experiences. | n/a
BRONZE WINNER
Xray | Viana do Castelo, Portugal | Customer Support Team accomplished SLA by 99,7% |

Business Development Achievement of the Year | Cyber and Info Security
GOLD WINNER
Spearstone | Lindon, Utah, United States | DriveStrike achieves unmatched excellence in development and customer success |
SILVER WINNER
EDX Labs | Manama | 13+ new enterprises & 20+ renewals this year despite COVID-19 | Mirza Asrar Baig Arsalan Iqbal Vinod Johnson Samantha Sivananda Milan Dhanak Yusuf Shehab

Business Development Outstanding Performance of the Year
GOLD WINNER
New Heights Educational Group, Inc | Defiance, Ohio 43512 | Michael created and has managed our website for 4 years | Michael Anderson
SILVER WINNER
New Heights Educational Group, Inc | Defiance, Ohio 43512 | Volunteer team making great impact on many projects | Pamela Clark and her team of volunteers

Best New Product or Service for Contact Center
GOLD WINNER
Talkdesk | San Francisco, CA, USA | Talkdesk Agent Assist |

Best New Product or Service for Sales
GOLD WINNER
Impartner | South Jordan, Utah USA | Impartner Program Compliance Manager 1 |

Cloud Computing/SaaS Product or Service for Contact Center
GOLD WINNER
Verint | Melville, NY USA | Verint Virtual Assistant |
SILVER WINNER
Verint | Melville, NY USA | Verint Workforce Management |

Cloud Computing/SaaS Product or Service for Sales
GOLD WINNER
Price F(X) | Chicago | Pricefx Pricefx’s Unity UI |
SILVER WINNER
ConnectLeader | Salem, NH | ConnectLeader Sales Engagement Platform 3 |

Contact Center Solution
GOLD WINNER
Uniphore | Palo Alto | Conversational service automation |

Interactive Voice Response Solution
GOLD WINNER
Verint | Melville, NY USA | Verint Voice Self-Service |

Sales Enablement Solution
GOLD WINNER
Brainshark | Waltham, Massachusetts, USA | Brainshark Premier |

Sales Training Solution of the Year
GOLD WINNER
Brainshark | Waltham, Massachusetts, USA | Brainshark Premier |

Professional Services Outstanding Performance of the Year
GOLD WINNER
Modernizing Medicine | Boca Raton, FL/USA | Improving customer outcomes at every stage of the customer experience |

Milestone of the Year | Sales
GOLD WINNER
Zenni | Novato, California | 33 Million Glasses Sold Worldwide |
SILVER WINNER
Makers Nutrition | Hauppauge, New York, United States | Reaching nearly $30 million in annual revenue, highest global exposure |
BRONZE WINNER
Avalance Global Solutions | Mumbai, Maharashtra India | Forbes : Tycoons of Tomorrow | Manan Shah

Milestone of the Year | Customer Service & Support
GOLD WINNER
Bimbo Bakeries USA | Horsham, PA USA | Exceeded global contact center metrics/provided exceptional social response times | Nancilyn Folkerts, Kevin Massa, See Hang, Lesley Sgroi, Ashley Croft, Yelitze Hernandez, Emily Rodriguez, Juana Zavala, Michelle Done, Amy Towles, Rosie Sysenh, Stacey McRae, Brenda Marin
SILVER WINNER
Makers Nutrition | Hauppauge, New York, United States | Unprecedented number of clients through word of mouth | Makers Nutrition
BRONZE WINNER
Avalance Global Solutions | Mumbai, Maharashtra India | Forbes : Tycoons of Tomorrow | Manan Shah

Milestone of the Year | Customer Success
GOLD WINNER
Makers Nutrition | Hauppauge, New York, United States | Unprecedented number of clients through word of mouth |
SILVER WINNER
Avalance Global Solutions | Mumbai, Maharashtra India | Forbes : Tycoons of Tomorrow | Manan Shah

Milestone of the Year | Business Development
GOLD WINNER
Avalance Global Solutions | Mumbai, Maharashtra India | Forbes : Tycoons of Tomorrow | Manan Shah

Milestone of the Year | Professional Services
GOLD WINNER
Talent Function Group LLC | San Diego, CA | Growing our business strong into it’s 10th year. |
SILVER WINNER
Makers Nutrition | Hauppauge, New York, United States | Unprecedented number of clients through word of mouth |
BRONZE WINNER
Avalance Global Solutions | Mumbai, Maharashtra India | Forbes : Tycoons of Tomorrow | Manan Shah

Sales | Executive Hero of the Year | Effective Leadership During COVID-19
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Repatriation Missions evacuating > 4500 + people from different countries | Aditya Loomba
SILVER WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | The transition into WFH Service & 3C COVID19 safety measures | Chandra Bhushan Rai

Sales | Individual Hero of the Year | During COVID-19
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Many new contracts and agreements signed despite this pandemic situation | Nilesh Betharia

Sales Team of the Year | During COVID-19
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Repatriation Missions evacuating > 4500 + people from different countries | Global team of ECO  Lead by Aditya Loomba, Joint Managing Director Sushant Saran, Associate Director – Business Development Sudhanshu Arora, Head – Business Devlopment Maan Singh, Assistant Manager   

Customer Service & Support | Executive Hero of the Year | Effective Leadership During COVID-19
GOLD WINNER
Jarrett | Orrville, OH | Transitioned Entire Call Complex Center to Remote |
SILVER WINNER
Office Edge, Inc. | Miami, Florida, USA | Leadership During Crisis Through Creativity, Flexibility, Vision, and Determination | Kelly W. Ramsden
BRONZE WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | The transition into WFH Service & 3C COVID19 safety measures | Vipin Kumar Pandey
ReSource Pro | New York, NY, USA | Foresight on PPE for employees enabled impactful healthcare facility donations | Dan Epstein

Customer Service & Support Team of the Year | During COVID-19
GOLD WINNER
PresenceLearning | New York, New York, USA | PresenceLearning helped school-based clinicians continue serving students with IEPs remotely. |
SILVER WINNER
NIC Maine | Augusta, ME | Keeping government running while offices are shuttered. | Brenda Goding,Richard Campbell,Kimberly Duplisea,Deirdre Berglund, Dustin Biggs,Justin Harvey  
BRONZE WINNERS
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Overcome the biggest challenge convincing chauffeurs to perform duties | Rakesh Singh (Area Head), Atish Panchal (Branch Head), Sabir Tandel (Manager Operation), Sinclair Gomes (Asst. Manager Operations), Rafique Jogilkar (Sr. Executive), Vikram Singh (Sr. Executive), Immanuel Doddamane (Sr. Executive), Priyesh Chavan (Sr. Executive), Piyush Balsara (Airport Representative), Pradeep Singh (Head Business Development), Parag Sawant (Head Business Development), Rohit Shinde (Sr. Executive)
ReSource Pro | New York, NY, USA | Leveraged global PPE procurement to support strained healthcare facilities | Satheesh Talagodu, Manju Krishna, Kalpana Krishnan, Raksha Menon, Daphne Xu, Kitty Jiang, Leaf Zhang, Candace Dowling, Andy Smith, Mya Jason, Dylan Murphy, Kurt Kohorst, Dan Epstein
Sungard Availability Services (Sungard AS) | Wayne | Early preparations led to uncompromised services and additional customer support | Sungard AS’ Disaster Center Operations Team
TELUS / TELUS Enterprise Solutions | Vancouver, BC, Canada | Providing business continuity for our customers with a Work-From-Home Playbook |

Company Response of the Year | Creative Ways Companies are Giving Back During COVID-19
GOLD WINNER
LocatorX | Atlanta, GA | Registry enables any hospital to log their life-saving equipment free |
SILVER WINNERS
Adsquare | Saarbrücker Str. 36, 10405 Berlin, Germany | Launch of Footfall Monitor based on Adsquare´s location insights | Artem Nahornyi – Data Operations and Data Crunching  Maud Levasseur, Team Lead Platform Operations Maxence Bayle – Product Owner
ZoomInfo | Vancouver, Washington, U.S. | ZoomInfo’s contact data helps pivoting businesses sell quickly during pandemic |
Zenni Optical | Novato, California, USA | Pivoting the Zenni business to provide PPE during COVID-19 |
BRONZE WINNERS
Circle Logistics | Fort Wayne, IN | Circle’s ethanol distribution reached to 1.5 million gallons through May. |
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Repatriation Missions evacuating > 4500 + people from different countries | Global team led by Aditya Loomba, Joint Managing Director
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Successfully Evacuated more than 4500 + people across the world. |
Hawke Media | Los Angeles, CA, USA | Planned a 2,000+ global virtual conference in three weeks | Steven Blutstein, Angel Custodio, Emma Gabay, Erik Huberman, Riya Jindal, Derek Regar, Ashley Scorpio, Ally Spiroff, Emma Taylor, and Scott Taylor 

Sales | Company Rethinking of the Year | Creative Ways Companies are Rethinking Sales During COVID-19
GOLD WINNER
Spotzer | Amsterdam | Increased Sales Conversion by 600% for Paid Advertising Clients |
SILVER WINNER
ReSource Pro | New York, NY, USA | Delivered BCP Checklist to 1000 insurance professionals to aid response |
BRONZE WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | The transition into WFH Service & 3C COVID19 safety measures |
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | The transition into WFH Service & 3C COVID19 safety measures |

Customer Service & Support | Company Rethinking of the Year | Creative Ways Companies are Rethinking Customer Service & Support During COVID-19
GOLD WINNER
Lava International Limited | Noida, Uttar Pradesh, India | Service on wheels making it easier in difficult times |
SILVER WINNER
ReSource Pro | New York, NY, USA | Leveraged BCP experience to help clients respond to the pandemic |
BRONZE WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | Vehicle Sanitization Process of ECO |

Customer Service & Support | Company Work-From-Home Implementation of the Year | Creative Ways Companies Are Implementing Work from Home Strategy During COVID-19
GOLD WINNER
ReSource Pro | New York, NY, USA | Supported global teams with technology, fitness, mental health support |

Sales | Best Use of Social Media | COVID-19-related Information
GOLD WINNER
ECOS India Mobility & Hospitality Pvt Ltd | New Delhi | The Forerunner of Social Media Campaigns in ECO | Deepali Dev