6th Annual 2019 Sales and Customer Service
6th Annual 2019 Customer Sales and Service World Awards
Sales and Customer Service Awards Winners
Sales Operations Team of the Year
GOLD WINNER
Dell Technologies Ltd. | Bangalore, Karnataka, India | Provide hardware and software repair solutions whose warranty has lapsed |
Sales Support Team of the Year
GOLD WINNER
IBM | Tokyo, Japan | Robotic Process Automation – Productivity savings annually for IBM Japan | Hiroshi Miyagi, Yukio Ohta, Kiyoyuki Shiroma, Ayumi Miyagi, Misa Iuchi, Rika Tome
Sales Department Team of the Year
GOLD WINNER
Celebrity Cruises, Inc. | Miami, FL US | Dondra Ritzenthaler – Outstanding Leadership driven by goals | Dondra Ritzenthaler, SVP, NA Sales and Trade Support and Service, Keith Lane, Ron Gulaskey
Sales Training of the Year
GOLD WINNER
Hub International | Chicagi, Il US | Exceeded KPIS in less than a year from launch |
Innovation in Sales
GOLD WINNER
IBM | Armonk, NY USA | Sales Resource Deployment Management System | Eric Dahling, Karen Ferg, Keyani Loftin, Alexis Taylor, James West, Noah Maddox, Janie West, Leedy Lecca, Antonino Tarazona, Elcira Ugas, Suvarna Bobade, Ankur Acharya, Martin Petrov, Sasi Kumar, Rohit Singh, Vinay Tata
Most Effective Sales Improvement Strategy of the Year
GOLD WINNER
IBM | Armonk, NY USA | Sales Resource Deployment Management System for timeliness and transparency | Eric Dahling, Karen Ferg, Keyani Loftin, Alexis Taylor, James West, Noah Maddox, Janie West, Leedy Lecca, Antonino Tarazona, Elcira Ugas, Suvarna R Bobade, Ankur Acharya, Martin Petrov, Sasi C Kumar, Rohit Singh, Vinay Tata
Sales Enablement – Training Program of the Year
GOLD WINNER
IBM | Armonk, NY USA | Accelerate Global Sales Incentives | Maria Lipner, VP Global Sales Incentives; Karen Bailey, Kerry Berg, David Cuenca, Frank Condon, Eric Dahling, Joe Dragonette, Dharini Ingrum, Karla Johnson, Clive PL Lim, Dieter Loeffler, Yohko Maki
SILVER WINNER
IBM | Armonk, NY USA | AGILE GSI organizational construct with engaged employees delivering outstanding results. | Maria Lipner, VP Global Sales Incentives David Cuenca, Maria Sampaio, Renata Bastos Araujo, Marcelo Novaes, Flavio Cunha Milan, Peter Kosuth, Alzbeta Jancekova, Hossam Hussein, Sona Haskova, Kyoko Sutton, Xin Rui Wang
Sales Outstanding Performance of the Year | Information Technology Software
GOLD WINNER
JDA Software | Scottsdale, AZ USA | In one year, Sharon transformed JDA from revenue-focused to customer-focused | Sharon Mills, Chief Customer Officer
SILVER WINNER
Symphony Summit | Carver, Minnesota USA | Developed a go-to-market strategy to compete in service management marketplace. | Katie Carty Tierney
Customer Service Leadership of the Year
GOLD WINNER
Aflac | Columbus, Georgia, United States | Virgil significantly enhanced the Aflac customer experience with digital innovation. | Virgil Miller, Executive Vice President, Chief Operating Officer, Aflac U.S.; President, Aflac Group
SILVER WINNER
Agiloft | Redwood City, CA USA | 200% increase in new hires to the professional services department | Bridget Conrad, VP of Customer Services
BRONZE WINNERS
Rimini Street, Inc. | Las Vegas, Nevada, USA | Achieved satisfaction rating of 4.8 out of 5.0 in 2018 | Craig Mackerth, Group Vice President Global Support
Securus Technologies | Carrollton, TX USA | Turned up new JPay and GovPayNet customer service call centers | Danny de Hoyos, Chief Operations Officer
Back-Office Customer Service Professional of the Year
GOLD WINNER
SquareTrade, an Allstate company | San Francisco, CA USA | Built a 150 person team in less than three months | Rahim Vira, Director of Outsourcing Operations
Customer Service Professional of the Year
GOLD WINNER
PlumChoice | Lowell, MA USA | Increased his work utilization numbers from 55% to 71%. | Stalin Rodriguez, Level II Engineer
SILVER WINNER
The Grow Network | Red Rock, TX USA | Helped save a depressed client’s life through 40+ e-mail exchanges | Nikki Follis, Director of Customer Success
Customer Service Trainer of the Year
GOLD WINNER
Securus Technologies | Carrollton, TX USA | Lyisha’s training improvements increased agents calls per-hour leading to savings. | Lyisha Tatum, Customer Service Trainer
Customer Service MVP (Most Valuable Professional) of the Year
GOLD WINNER
Securus Technologies | Carrollton, TX USA | Lyisha’s training improvements increased agents calls per-hour leading to savings. | Lyisha Tatum, Customer Service Trainer
Contact (or Call) Center Leadership of the Year
GOLD WINNER
Securus Technologies | Carrollton, TX USA | Improved satisfaction and call center efficiency. | Zach Smith, Call Center Director
Customer Service Team of the Year – Back-Office | Information Technology
GOLD WINNER
IBM | Armonk, NY USA | Robotics Processing Automation for Territory Loading | Adam Damiano, Sujit Sonar, Felipe Fonseca Da Silva, Michael Allison, Daniel Maduiera, Lance Storey
SILVER WINNER
IBM | Armonk, NY USA | Incentive Plan Letter Automation is saving sales managers 7,500+ hours. | Brian Wisniewski, Peter Galo, Brian Wisniewski, Adam Damiano, Hugo Leal e Silva
Customer Service Team of the Year – Client Relations | Business Products and Services
GOLD WINNER
ShippingEasy | Austin, TX USA | Surprise-and-delight customers daily, doing what is best for customer first | Claire Morris, Kate Lyle, Benji Orlansky, Shaque’l Wilson, Taylor Painter, Bria Beeson, Matthew Fox, Melody Hooker, Rewa Welch, Tom Khuu, Alex Lank, Clay Norton, Donovan Dove, Emma Sutton, Jennifer Vannoy, Katelyn Truitt, Micah Gray, Ray Roberts, Melanie Staerkel, Cory Harvard, Isabel Ruvalcaba, James Harvard, Bailey Wier, Lindsay Lewis, Shea Meyer, Latrice Prater, Josh Willis, Andrew Gabbard
Customer Service Team of the Year – Client Relations | Consumer Products and Services
GOLD WINNER
Hyperice | Irvine, CA USA | Developed “surprise and delights” program, which sends positivity to customers | Paige Pflaster, Jenny Czech, Brooke Dunning, Liz McMahon, Alexa Boyer
SILVER WINNER
Makers Nutrition | Hauppauge, NY USA | Resolve any dilemma with great speed and accuracy | Jillian Musumarra, Andrea Dervin, Geena Brooks, Dorothy Zimardo
Customer Service Team of the Year – Client Relations | Financial Services
GOLD WINNER
Family Heritage Life Insurance | Broadview Heights, OH USA | Handling customer questions with speed, efficiency and new technology. |
Customer Service Team of the Year – Client Relations | Information Technology
GOLD WINNER
DreamHost | Brea, CA USA | Efficiently hosts millions of websites, providing award-winning customer service 24/7. | Andrea Silas, Brian Hill, Dan Wysocki, Brandon Simpson
SILVER WINNER
Alloy Software, Inc. | Bloomfield, NJ USA | Designed the Upgrade Assurance program to ensure customer success. | Paul Ille, Corey Mosley, Christine Bradley, Edward Medow and Tim Stack.
Customer Service Team of the Year – Front-Line | Business Products and Services
GOLD WINNER
Vibes | Chicago, IL USA | This year team has decreased their escalated ticket by 25% | Alpha Hoeffel, Britton Neil, Christian Hoeffel, Jill Kraushaar, Justin Mallery, Linsey Davis, Lori Moore, Rachel Montes-Kearley, Sammy Chan, Jordan Mallery, and Mike Brosius
Customer Service Team of the Year – Front-Line | Consumer Products and Services
GOLD WINNER
ezCater | Boston, Massachusetts and Denver, Colorado in the United States | ezCater upholds a 5-star rating after more than 7,000 reviews. | Ed Ariel, Petra Wise, Maureen Walsh, Caden Zarbock, Mike Matrisciano, Katie Mathe, Chris Matrisciano, Rachel Garabee, George Barbieri, Trey Lanthier, Patch Lonsdorf, Brian Baccaro, Tom Perugini, Trey L., Courtney Allen, Katrina Bromley, Katie Martland, Patrick Rasmussen, Linda Fetter, Alex T., Pete Vourloumis, Danny Ianello, Jess Clark, Ashley Cahil, Tom Thrift, Nick Wilcox, Michaela Conserva
SILVER WINNER
SquareTrade, an Allstate company | San Francisco, CA USA | Making it simple and hassle-free for customers to file claims | John Whelan, Vince Tseng, Michael Gallagher, Rahim Vira, Connor Crawford, Riddhi Mehta, Cristina Saavedra, Priya Komma, Margaret Reeves
Customer Service Team of the Year – Front-Line | Information Technology
GOLD WINNER
iSpring Solutions, Inc. | Alexandria, VA USA | More than 80% cases promptly resolved in less than two-hours. | Tonya Smolentseva, Vladimir Khovsh, Paul Bender, Stephan Burlachenko, Michael Shvedov, Anna Polikarpova Sofia Nikulina, Vsevolod Baev, Kseniya Fedorova, Arina Vanushkina, Elena Dolganova, Alexandra Komorchenko
SILVER WINNER
NetMotion Software | Seattle, WA USA | Achieved an average NPS of 92 for over 4 years | Clarence Foster, Brian Bailey, Christopher Grace, Quoc Huynh, Brian Graver, Suong Lieu, David McLean, Geoffrey DeWitt, Ashley Hill, Margaret Newell
BRONZE WINNER
Rimini Street, Inc. | Las Vegas, Nevada, USA | Achieved overall client satisfaction rating of 4.83 out of 5.0 |
Customer Service Team of the Year – Handling Complaints | Consumer Products and Services
GOLD WINNER
Dell Technologies Ltd. | Bangalore, Karnataka, India | Vision: Listening & Learning from Customers |
Customer Service Team of the Year – Recovery Situation | Consumer Products and Services
GOLD WINNER
Dell Technologies Ltd. | Bangalore, Karnataka, India | Standardized approach to mitigate situations |
Customer Service Training Team of the Year
GOLD WINNER
Wolters Kluwer’s CT Corporation | Chicago, IL USA | Nine out-of-ten customers say they trust-us to handle their compliance. | Christine Eastwine, Abigail Starks, Samantha Hyde, Kristin Bolden
SILVER WINNER
IBM | Armonk, NY USA | GSI Education Corner delivering 6,000+ hours of productivity savings annually | Ivana Pangracova, Mako Tomita, Esther Alston, Leonardo Wagner Fernandes, Andressa Concentine Dias, Bruno Cesar Moura Lyra Braga, Fernando Matheus Burgos de Sousa, Fabio Greco de Medeiros Santos, Alexandre de Araujo
Customer Service Management Team of the Year
GOLD WINNER
iWorkGlobal | San Francisco, CA USA | iWorkGlobal’s customer service-based product boasts a 100% client retention rate. | Melissa Oliva
Customer Service & Contact Center Department of the Year
GOLD WINNER
DHL Express (Sweden) AB | Ljusdal, Sweden | DHL Express has won Customer Service Awards in B2B | Ann-Kristine Johansson, Customer Service Director DHL Express Sweden All employees in the DHL Express Customer Service Department in Sweden
SILVER WINNER
Curriculum Associates | North Billerica, MA USA | Stellar service drives customer loyalty, with renewal rate over 93% | Sandy Batista, Debra Andreoli, Sandy Batista, Jahan Saffari, Michael Martin, Maureen Anderson, Karen Locke, Chris Murray, Betty-Jean Conte, Erica Scappaticci, Diane Ogiba, Tracy Hilton, Arlene Zousoumas, Carter Gunn, Laura Charron Irisabel Correa, Maria Duran.
BRONZE WINNERS
iSpring Solutions, Inc. | Alexandria, VA USA | More than 80% cases promptly resolved in less than two-hours. | Vladimir Khovsh, Paul Bender, Stephan Burlachenko, Michael Shvedov, Anna Polikarpova Sofia Nikulina, Vsevolod Baev, Kseniya Fedorova, Arina Vanushkina, Elena Dolganova, Alexandra Komorchenko
Nitel | Chicago, IL USA | Achieved NOC customer satisfaction high score for the industry. | Larence Edmond, Chris Petruniak, Jason Wiley, Phil Lukacek, Edrian Edmond, James Montour, John Gaps, James Darling, Anthony Rogacki, Roosevelt Green, Jonathan Hines, John Albert Villanueva, Alana Grelyak, Ahmad Yasin, Douglas Kozak, Jordan Becker, Caitlin O’Meara, Christpher Trudeau, Miguel Del Toro, Hakeem Yussuff, Damien Hopper
ShippingEasy | Austin, TX USA | Always advocating for our customers and their needs | Claire Morris, Kate Lyle, Benji Orlansky, Shaque’l Wilson, Taylor Painter, Bria Beeson, Matthew Fox, Melody Hooker, Rewa Welch, Tom Khuu, Alex Lank, Clay Norton, Donovan Dove, Emma Sutton, Jennifer Vannoy, Katelyn Truitt, Micah Gray, Ray Roberts, Melanie Staerkel, Cory Harvard, Isabel Ruvalcaba, James Harvard, Bailey Wier, Lindsay Lewis, Shea Meyer, Latrice Prater, Josh Willis, Andrew Gabbard
Squaremouth, Inc. | St. Petersburg, FL USA | Launched own claims-system that responds faster and maintains extremely high-standards. | Jessica Harvey, Courtney Pechart, Cecilia Walker, Jake Chivers, Jody Bittner, LaKisha Manning, Mark Hitchcock, Robert Root, Taniyah Green
Best use of Customer Insight for Customer Service
GOLD WINNER
Arizona Public Service – APS | Phoenix, Arizona, USA | Leveraging insights to consistently drive Customer Experience | Brandy Leisin, Vanessa Fiero, Candice Renner, Annette Carrier
SILVER WINNER
Kronos Incorporated | Lowell, MA USA | Kronos Community | Lisa Pratt, Vice president, customer engagement marketing
Best use of Social Media in Customer Service
GOLD WINNER
Dell Technologies Ltd. | Austin TX USA | Social Media Support – Transforming Customer Service | Richard Fitzgerald, David Bohl, Nishant Mishra
Best use of Technology in Customer Service
GOLD WINNER
Modernizing Medicine® | Boca Raton, FL, USA | Enhancing client support and streamlining internal processes with technology initiatives |
SILVER WINNER
Volusion | Austin, TX USA | Utilizing Slack to Achieve Unparalleled Customer Service for Volusion’s Customers | Kris Campana, Ashley Clark, Jason Walters, Will Fox, Nick Garza, Amber Alger, John Ferguson
BRONZE WINNER
Dell Technologies Ltd. | Austin, TX USA | Virtual Agents in Social Media – responsive and cost effective | Raghavendra Rao, Kevin Yang, Nishant Mishra
Innovation in Customer Service
GOLD WINNER
Advantage|ForbesBooks | Charleston, SC USA | Mystique system for Member preferences and intelligence | Adam Witty, Stephen Graves, Nancy Griffith, Jill Morgan, Jon Falkenburg, Jillian Goldstein, Ben Coppel
SILVER WINNERS
Dell Technologies Ltd. | Bangalore, Karnataka, India | Case Management Automation |
Deutsche Post AG, Headquarters | Platz der Deutschen Post, 53113 Bonn | DHL Invovated the most powerful tracking tool for our customers |
Information Builders | New York City, NY USA | Launch of IB Cloud, a fully managed, end-to-end, cloud-based solution | Mark Nesson, Lou Deturris, Alex Piyevsky Amit Chowdhury, Salvador Hobaica
BRONZE WINNERS
Dell Technologies Ltd. | Austin, TX USA | Predictive Early Warning System & Automated Alert for Social Media | Jubin Parekh, Noureddine Zahiri, Aayush Akhauri
Dell Technologies Ltd. | Bangalore, Karnataka, India | From support to solutions |
IBM | Armonk, NY USA | Utilization of Robotics Running Queries 24X7: Nano-as-a-Service | Doug Monahan, Peter Galo, Brian Wisniewski, Adam Damiano, Filip Hromadka
Innovation in Digital Transformation for Customer Service
GOLD WINNER
Dell Technologies Ltd. | Round Rock, TX USA | Predict customer experience based on customers’ tolerance and leading indicators. | Ong Wei Peng Jiang Worf
SILVER WINNER
Dell Technologies Ltd. | Round Rock, TX USA | Designed and developed inhouse for productivity to improve customer experience | Zhang Jansen, Guan Keen, Dai Qiuwen, Huo Chuanguang
BRONZE WINNER
Dell Technologies Ltd. | Round Rock, TX USA | Minimize customer’s effort for optimal execution by adopting appropriate technology |
Most Effective Customer Service Improvement Strategy
GOLD WINNER
Easyship | New York, NY USA | The Impact of creating a Balanced Scorecard | Mark Back, Augustin Ceyrac, Harry Sandhu, Tommaso Tamburnotti, Paul Lugagne Delpon
SILVER WINNER
Kira Systems | Toronto, Ontario, Canada | Creation of training, help materials and onboarding team for trials | Dave Aucoin (Director of Client Services), Derek Malyczewskyj (Client Support Manager), Craig Vaughn (Customer Training Manager), Chelsea Murray (Customer Portal Designer), Bety Garcia (Project Manager)
BRONZE WINNERS
Arizona Public Service – APS | Phoenix, Arizona, USA | 2018 Year of Change, Focus and Team Collaboration | Hui Wu-Curtis, Annette Carrier, Sue Twardy, Ray Brooks, RJ Kee, Jeff Johnson, Sue Mulla
Dell Technologies Ltd. | Bangalore, Karnataka, India | Pay for Resolution |
Makers Nutrition | Hauppauge, NY USA | Resolve any dilemma with great speed and accuracy | Jillian Musumarra, Andrea Dervin, Geena Brooks, Dorothy Zimardo
Contact Center of the Year (Up to 100 Seats)
GOLD WINNER
Dell Technologies Ltd. | Bangalore, Karnataka, India | Best-in-class technical support experience |
Contact Center of the Year (Over 100 Seats)
GOLD WINNER
Dell Technologies Ltd. | Bangalore, Karnataka, India | Make tech support as easy as ABC for our customers |
SILVER WINNER
Dell Technologies Ltd. | Round Rock, TX USA | Provides the world’s best-in-class customer service to our customers |
Customer Service Outstanding Performance of the Year | Cloud Computing/SaaS/Internet
GOLD WINNER
Kira Systems | Toronto, Ontario, Canada | Creation of training, help materials and onboarding team for trials | Dave Aucoin (Director of Client Services), Derek Malyczewskyj (Client Support Manager), Craig Vaughn (Customer Training Manager), Chelsea Murray (Customer Portal Designer), Bety Garcia (Project Manager)
Customer Service Outstanding Performance of the Year | Consumer Service
GOLD WINNER
ShippingEasy | Austin, TX USA | Grew impact across both support channel metrics and account optimizations | Claire Morris, Kate Lyle, Benji Orlansky, Shaque’l Wilson, Taylor Painter, Bria Beeson, Matthew Fox, Melody Hooker, Rewa Welch, Tom Khuu, Alex Lank, Clay Norton, Donovan Dove, Emma Sutton, Jennifer Vannoy, Katelyn Truitt, Micah Gray, Ray Roberts, Melanie Staerkel, Cory Harvard, Isabel Ruvalcaba, James Harvard, Bailey Wier, Lindsay Lewis, Shea Meyer, Latrice Prater, Josh Willis, Andrew Gabbard
Customer Service Outstanding Performance of the Year | Information Technology Service
GOLD WINNER
Rimini Street, Inc. | Las Vegas, Nevada, USA | Client satisfaction score of 4.8 / 5.0 |
Customer Service Outstanding Performance of the Year | Information Technology Software
GOLD WINNER
Ultimate Software | Weston, FL USA | Customer Service Department’s 97% customer retention rate at the core. | Julie Dodd, Chief Operating Officer; Joanne Degnan, Senior Vice President, Customer Success; Todd Nelson, Senior Vice President, Global Delivery
Customer Service Outstanding Performance of the Year | Insurance
GOLD WINNER
Squaremouth, Inc. | St. Petersburg, FL USA | Launched own claims-system that responds faster and maintains extremely high-standards. | Jessica Harvey, Courtney Pechart, Cecilia Walker, Jake Chivers, Jody Bittner, LaKisha Manning, Mark Hitchcock, Robert Root, Taniyah Green
Customer Service Outstanding Performance of the Year | Manufacturing
GOLD WINNER
Makers Nutrition | Hauppauge, NY USA | Resolve any dilemma with great speed and accuracy | Jillian Musumarra, Andrea Dervin, Geena Brooks, Dorothy Zimardo
Professional Services or Business Development Team of the Year | USA
GOLD WINNER
Hawke Media | Los Angeles | Outstanding percentage growth in staff headcount and revenue generated |
Customer Success of the Year in Asia-Pacific
GOLD WINNER
Student Shelter In Computers | Lahore Punjab Pakistan | Youngest Entrepreneur Awards Win for Pakistan in Dubai | Abbas Shahid Baqir
Customer Service or Contact Center Outsourcing Provider of the Year
GOLD WINNER
Arise Virtual Solutions Inc. | Miramar, FL USA | Arise Platform, on-demand customer management technology and BPO Innovation | Scott Etheridge – CEO, Robert Padron – Chief Customer Officer, Ana Sanso-Hill – Chief Financial Officer, Daren Gonzalez – Chief Revenue Officer, Matt Hart-Chief Information officer
SILVER WINNER
Dell Technologies Ltd. | Round Rock, TX USA | Solid customer-focused service delivering, effective & efficient solutions to customers | Achievement: Best Outsourcing Partner Company name: Xiamen Brightway Technology Co., Ltd. Office Location: Xiamen, Fujian Province, China Full Name of CEO: Li Liang Full Name of Operation Director: Lu Ning Full Name of PM Lead/Speech writer: Liao Christine
BRONZE WINNERS
AQP Consulting | Nashville, TN USA | Minimizing overhead and maximizing impact | Allison Quintanilla Plattsmier
Student Shelter In Computers | Lahore Punjab Pakistan | Youngest Entrepreneur Awards Win for Pakistan in Dubai | Abbas Shahid Baqir
Distinction & Outstanding Performance of the Year | Banking
GOLD WINNER
Yapı Kredi Bank AS | Istanbul, Turkey | Remote Portfolio Management service for Platinum Customers from Yapı Kredi | Vedat Sencer Sozer, Yasemin Koc, Gozde Guven, Sinem Copluoglu
SILVER WINNER
Yapı Kredi Bank AS | Istanbul, Turkey | Yapı Kredi is Turkey’s first bank with verified WhatsApp account | Vedat Sencer Sozer, Gokhan Ayas, Nazife Keles, Hurmuz Aysun Salter, Serdal Cicek, Sinem Copluoglu,
Distinction & Outstanding Performance of the Year | Consulting
GOLD WINNER
AQP Consulting | Nashville, TN USA | Minimizing overhead and maximizing impact | Allison Quintanilla Plattsmier
SILVER WINNER
Student Shelter In Computers | Lahore Punjab Pakistan | Youngest Entrepreneur Awards Win for Pakistan in Dubai | Abbas Shahid Baqir
Distinction & Outstanding Performance of the Year | Financial
GOLD WINNER
Yapı Kredi Bank AS | Istanbul, Turkey | Yapı Kredi is first bank in Turkey deployed Video Banking. | Gokhan Ayas, Sinem Copluoglu, Hurmuz Aysun Salter
SILVER WINNER
Yapı Kredi Bank AS | Istanbul, Turkey | Yapı Kredi is first bank in Turkey deployed Call Steering | Gokhan Ayas, Sinem Copluoglu, Serdal Cicek
Best New Product or Service for Sales
GOLD WINNER
Bigtincan | Waltham, MA USA | Bigtincan Hub enhances knowledge, increases win rates, improves customer satisfaction. | David Keane, Founder and CEO, Patrick Welch, President and CMO
Best New Product or Service for Customer Service
GOLD WINNER
Total Administrative Services Corporation | Madison, WI USA | Universal Benefit Account for employees and employers. | Dan Rashke
SILVER WINNER
Dell Technologies Ltd. | Round Rock, TX USA | Drive for Self-Help, Dell is on the way | Tan Song Leng
Best New Product or Service for Contact Center
GOLD WINNER
Verint | Melville, NY USA | Verint Automated Verification | Inaugural version |
Cloud Computing/SaaS Product or Service for Sales
GOLD WINNER
360Insights | Whitby, Ontario, Canada | 360Insights’ Channel Success Platform™ | 1 |
SILVER WINNER
Brainshark, Inc. | Waltham, MA USA | Brainshark Machine Analysis |
BRONZE WINNERS
Bigtincan | Waltham, MA USA | Bigtincan Hub enhances knowledge, increases win rates, improves customer satisfaction. | David Keane, Founder and CEO, Patrick Welch, President and CMO
Pricefx | Pfaffenhofen, Bavaria, Germany | Pricefx | Marcin Cichon, Dr. Martin Wricke, Christian Tratz
Sales Automation Solution
GOLD WINNER
Bigtincan | Waltham, MA USA | Bigtincan Hub enhances knowledge, increases win rates, improves customer satisfaction. | David Keane, Founder and CEO, Patrick Welch, President and CMO
Milestone of the Year | Sales
GOLD WINNER
IBM | Armonk, NY USA | Enabling Sales Team Efficiency with Cognitive Recommendation Engine (CoRE) | Martin Fleming, Tomomi Yoshioka, Pankaj Srivastava, Natalia Chernova, Trevor Newman, Sanjmeet Abrol
SILVER WINNER
IBM | Armonk, NY USA | Smarter Cognitive Opportunity Recommendation Engine (SCORE) | Ben Dubiel, Alice Chang, Kevin Branin, Trevor Newman, Sanjmeet Abrol
BRONZE WINNER
AQP Consulting | Nashville, TN USA | Built business to where I can have multiple subcontractors | Allison Quintanilla Plattsmier
Milestone of the Year | Customer Service
GOLD WINNER
Rimini Street, Inc. | Las Vegas, Nevada, USA | Received a client satisfaction score of 4.8 / 5.0 |
SILVER WINNER
AQP Consulting | Nashville, TN USA | 100% satisfaction and retention rate | Allison Quintanilla Plattsmier