3rd Annual 2016 Sales and Customer Service
3rd Annual 2016 Customer Sales and Service World Awards
Sales and Customer Service Awards Winners
Sales Team of the Year
Gold Winner
Matthew Sydney, Executive Vice President of Sales and Marketing – HealthEquity (Draper, UT USA – 500 – 2,499 Employees – Industry: Insurance) Team members include: Matthew Sydney, Jennifer Flavin, Steve Lindsay, Joel Kempner, Greg Champlain, Jared Momberger, Pat Chorpenning, Kurt Schaum, Jeff Venuti, Dave Sicotte, Darla Coffman, Stephanie Berry, Janine Wilson, Stacie Jackson, Amanda Riley, Abby Weimer, Gary West, Christina Gallegos, Jan Holmes, Ann Gross, Scott Rose, Matthew Mason, Cheryl Turner, Rupa Patel, Danny Humphrey, Terese Johnston, Mary Lynn Yakel, Blake Bodily, Tina Andrews, John Paik, Bill West, Mike Chapman
Silver Winner
Michael Palmer, Sales Manager – CashForCars.com (Brooklyn, NY USA – 11 – 99 Employees – Industry: Automotive & Related Equipment) Team members include: Angel Ramos, Anthony Martinez, Callirshaw Bradshaw, Carlos Hernandez, Charles Soto, Daniel Ryan, Elijah Fleming, Giovanna Johnson, Jose Borges, Kamar Ebanks, Marlon Ford, Tashae Edwards, Timothy Jordan, William Theis, Zaquan Pearson
Customer Service or Contact Center Individual of the Year (Customer Service only)
Gold Winner
Ralph Cumbee, Senior Vice President and CXO at Solarity Credit Union – Solarity Credit Union (Yakima, WA USA – 100 – 499 Employees – Industry: Financial Services and Banking)
Silver Winners
Christina Ainsworth, Senior Manager eCommerce Sales & Support – Nextivity (San Diego, CA USA – 11 – 99 Employees – Industry: Telecommunications)
Michelle Moody, Level 1 Tech Support Representative – Information Builders (New York, NY USA – 500 – 2,499 Employees – Industry: Information Technology Software)
Customer Service or Contact Center Team of the Year (Customer Service only)
Gold Winner
Daniel Ortolani, Senior Vice President of Worldwide Customer Support Services – Information Builders (New York, NY USA – 500 – 2,499 Employees – Industry: Information Technology Software) – Department members include: Frances Gambino, Vice President, Technical Content Services & Support; Mark Nesson, Executive Director & Chief ATS Architect; Tony Li, Director of CSS & Premium Support; Denise Ospedales, Technical Director of Premium Support; Kathleen Butler, Customer Care Manager
Silver Winners
Gray Hoffman, Senior Director of Business Operations – Grovo (New York, NY USA – 100 – 499 Employees – Industry: Information Technology Software) – Team members include: Allie Riley-Murphy, Alyssa Haglund, Bridget Duffey, Cameron Williams, Charles Smith, Danny Zaccaria, Hillary Manne, Jordan Franklin, Joey Baumer, Katherine Rotunno, Kyle Ware, Lauren Kennedy, Lindsay White, Marisa Fernandez, Matt Anderson, Matt DePascale, Mitch Isetta, Philip Mabry, Ralph Wunderl, Ryan Cantor, Ryan Kamp, Shaina Shiwarski, Steffi Pintauro, Tim Contilla, Timothy Webster
Laurie Long, Head of Customer Success – Allego (Needham, MA USA – 11 – 99 Employees – Industry: Cloud Computing/SaaS) – Team members include: Tom Bearce, Christen Perreault, Chris Dupay, Alex Brenock, Tarla Neff, Heather Yu
Susan Tukel, President – LECMPA (Southfield, MI USA – 1 – 10 Employees – Industry: Insurance) – Team members include: Christine Brayanis, Melissa Davis, Ryan Partyka, Carol Dudas, Pamela Heidel, Andrew Benoit, Theresa Shari, Mishia Hunwick
Customer Service or Contact Center Team of the Year (Combinations of Customer Service and Contact Center)
Gold Winner
Jessica Harvey, Director of Customer Service – Squaremouth, Inc. (St. Petersburg, FL USA – 11 – 99 Employees – Industry: Insurance) – Team members include: Aidan Harvey, Kasey Krueger, Adam Rusin, Emily Phinney, Kelly Calkins, Courtney Pechart, Megan Singh, Brandi Morse, Vanessa Culver, Rachael Taft, Brodie Harvey, Melissa Bautista, Cheri Cummings, Samantha Hildreth, Chris LaVenia, Princess Leaks, Seinna Smith, Jody Bittner, Amber Sigman
Silver Winners
Art Gairo, SVP of Customer Operations – Broadview Networks (King of Prussia, PA USA – 500 – 2,499 Employees – Industry: Telecommunications) – Team members include:Tina Krapf, Director of Customer Service
Michael Stone, Director of Technical Support – BetterCloud (New York, NY USA – 11 – 99 Employees – Industry: Cloud Computing/SaaS) – Team members include: Chris Fadell, Justin Chud, Hannah Stern, Zooey Gonzales
Customer Service or Contact Center Department of the Year (Customer Service only)
Gold Winner
Dana Vance, Manager Customer Service – Family Heritage Life Insurance Company of America (Broadview Heights, OH – 100 – 499 Employees – Industry: Insurance) – Department members include: Caitlyn Flynn, Dana Vance, Michael Lusk, Mickey Kovach, Pat Szabo, Regina Gleisser, Ricky Roman, Stacey Santin
Silver Winners
Erin Greiner, Senior Manager of Support & Solutions – Legacy.com (Evanston, IL USA – 100 – 499 Employees – Industry: Other) – Department members include: Katie Falzone, Lamaretta Kelderman, Will Hayes,Greg Peters, Christine Layshock,Tracie Martin, Melissa Herron,Lee Warn, Melanie Marsden, Amanda Plowman, Linda Terry, Emily Poulios
George Larribas, Treasury Management Head of Client Service – Wells Fargo (San Francisco, CA USA – 2,500 or more Employees) – Department members include: Heather Magaha, Gil Resultan, Stacey Falconer, Rosalin Cather, Rosa Moreno
Robert Sutton, Vice President – Global Customer Care – Vonage Holdings Corp. (Holmdel, NJ USA – 500 – 2,499 Employees – Industry: Telecommunications) – Department members include: Bill Solomon, Stephen Hudek, Maureen Areia, Judy Mavrakes, Adam McCreery, Atul Sood, Lisa Bates, Pushpa Agrawal
Customer Service or Contact Center Department of the Year (Combinations of Customer Service and Contact Center)
Gold Winner
Ed Ariel, VP of Customer Service – ezCater (Boston, MA USA – 100 – 499 Employees – Industry: Food & Beverage) – Department members include: Ed Ariel, Petra Gianopoulos-Wise, Deb Gesualdi, Chris Matrisciano, Rachael Garbee, Heidi Adams, Kathy Goodrich, Adam Haywood, Allison Godfrey, Amy Mastrobuono, Bart Antista, Brian Baccaro, Brian Queen, Brittney Grigsby, Caren Driskell, Carrie Ariel, Chris Guillerm, CJ Johanson, Dan Raphaelson, Danielle Larkin, Denise Meehan, Desiree Zimmermann, Erica Young, Gosia Hekking, Jamie Birkle, Jeannette Vivas, Jennifer Lagasse, Jill Bernard, Julia Pallotta, Julie Cahill, Kathleen Moy, Kayla Vaccaro, Kendra Kolb, Kerri Dragonetti, Larisa Cavallaro, Maura Laudano, Michaela Conserva, Mike Matrisciano, Nancy MacKenzie, Novilly Ochiai, Patrick Hartigan, Rhina Luna, Seung Kim, Steven Ganales, Susannah Bruck, Denise Davis, Christopher Gonzalez, Crystal Poindexter, Chareny Estrada, Daisy Orozco, Danny Navarrette, Eric Ordaz, Francisco Martinez, Genesis Rubio, Jessie Pozos, Jorge Silva, Julion Cheatham, Leslie Latimer, Marco Terrazas, Montavious Miller, Omar Garcia, Paulina Villalobos Saucedo, Ramon Orozco, Rebecca Shaw, Roxanna Mayorga, Serena Zuniga, Shian Cuttitta, Victoria Parra, William Hillmann , Yvonne Ramos
Silver Winners
Art Gairo, SVP of Customer Operations – Broadview Networks (King of Prussia, PA USA – 500 – 2,499 Employees – Industry: Telecommunications) – Team members include:Tina Krapf, Director of Customer Service
Darren Lavelle, Vice President, Global Customer Service – Mimeo (New York, NY USA – 500 – 2,499 Employees – Industry: Information Technology Software) – Department members include: Heather Bartlett, Rodney Russell, Shauna Tague, Lea Ann Tullos
Mike Randolph, VP, Client Services – AppFolio Inc. (Goleta, CA USA – 100 – 499 Employees – Industry: Cloud Computing/SaaS)
Tess McGillicuddy, Associate Director: Client Operations – Vibes (Chicago, IL USA – 100 – 499 Employees – Industry: Advertising, Marketing, & Public Relations) – Department members include: Sammy Chan, Mike Brosius, Lori Moore, Jordan Mallery, Blake Neil, Christian Hoeffel, Linsey Steckel
Customer Service or Contact Center Achievement of the Year (Customer Service only)
Gold Winner
Cisco Systems, Inc. (San Jose, CA – USA – 2,500 or more Employees – Industry: Information Technology Services) for Cisco Support Community peer-to-peer support site saved $433M in FY15 – People who made this achievement possible: Tom Yoritaka / GM & Senior Director, Jamal Haider / Director Cisco Support Community, Helena Pechaver Starc, Rachna Lal, Rick Bennion, Monica Lluis-Arroyo, Michael Deku, Andy Chan, Bill Jones, Amy Chang, Appnovation Team
Customer Service or Contact Center Achievement of the Year (Combinations of Customer Service and Contact Center)
Gold Winner
Paychex, Inc. (Rochester, NY USA – 2,500 or more Employees – Industry: Cloud Computing/SaaS) for Clients for Life – People who made this achievement possible: John Gibson
Customer Service or Contact Center (MVP) Most Valuable Professional of the Year
Gold Winner
Angela Jimenez, Supervisor – DHL Express (Tempe, AZ USA – 500 – 2,499 Employees – Industry: Transportation, Storage, and Logistics)
Marketing Individual of the Year
Gold Winner
Marie Hattar – CMO – Ixia (Santa Clara, CA USA – 500 – 2,499 Employees – Industry: Information Technology Hardware)
Silver Winner
Jill Ransome, Vice President of Marketing – Novitex Enterprise Solutions, Inc. (Stamford, CT USA – 2,500 or more Employees – Industry: Business Products and Services)
Marketing Department of the Year
Gold Winner
Steve Bieszczat, Chief Marketing Officer – IQMS (Paso Robles, CA USA – 100 – 499 Employees – Industry: Information Technology Software)
Business Products, Upgrades, Solutions, and Innovations Awards – 11 – 99 Employees
Gold Winner
Allego (Needham, MA USA – 11 – 99 Employees – Industry: Cloud Computing/SaaS) for Allego v3.6
Silver Winner
Accellion (Palo Alto, CA USA – 11 – 99 Employees – Industry: Cloud Computing/SaaS) for kiteworks v5.8.0
Business Products, Upgrades, Solutions, and Innovations Awards – 100 – 499 Employees
Gold Winner
TouchCommerce (Agoura Hills, CA USA – 100 – 499 Employees – Industry: Information Technology Software) for TouchSMS
Silver Winners
Brainshark, Inc. (Waltham, MA USA – 100 – 499 Employees – Industry: Cloud Computing/SaaS) for Brainshark Sales Accelerator v4.11
ConnectLeader (Salem, NH USA – 100 – 499 Employees – Industry: Business Products and Services) for ConnectLeader for Salesforce v2.0
Masergy Communications Inc. (Plano, TX USA – 100 – 499 Employees – Industry: Telecommunications) for Visual Automated Attendant v1
Business Products, Upgrades, Solutions, and Innovations Awards – 500 – 2,499 Employees
Gold Winner
Verint (Melville, NY USA – 500 – 2,499 Employees – Industry: Information Technology Software) for Verint Engagement Management™ v15.1
Silver Winner
SYSPRO (Costa Mesa, CA USA – 500 – 2,499 Employees – Industry: Information Technology Software) for Container Tracking Software
Social Media Impact of the Year
Gold Winner
Cisco Systems, Inc. (San Jose, CA – USA – 2,500 or more Employees – Industry: Information Technology Services) for Optimized Cisco Support, Service and Engagement using Social Media
Video of the Year
Gold Winner
Morinda, Inc. (American Fork, UT USA – 500 – 2,499 Employees – Industry: Other – Health & Wellness Supplements) for Product Experience: Mike Johnson – Tahitian Noni Juice