Sr Director, Product Solutions Engineering | Forethought | San Francisco, California, United States
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With an engineering background, and certified Stanford Deep Learning (AI), I spent my career thinking about AI products, for the enterprise.
My early career as an Implementation Engineer was focused on automating processes and reporting for large Enterprise customers, struggling with data.
Moving to Sales Engineering (Project Management then AI / RPA), I took a step back and learned how to pitch a “whole product” moving away from features and focusing on value proposition at a C-level. I learned about hundreds of solutions in the space of project management and AI for customer support.
For Planisware (Project Management SaaS), I Initiated, designed, and built an AI virtual assistant based on the belief that customers prefer to ask for information instead of seeking it. The initiative became a project, was pitched in front of 200 customers, then became a product, and got us to be recognized by Gartner.
Today, Artificial intelligence is at the core of my career, as I lead the Product solutions Engineering team of a company aiming to automate customer support with AI and process automation technology. I joined a company of 15, and we are now 70 a year later.